Director of Product

Pets deserve the best care. At Vetsource, we build the foundation for success, enabling those in the pet healthcare profession and industry to thrive. Our data-powered platform simplifies processes and streamlines systems, helping those we serve create tighter bonds with their customers. From prescription management and pet owner engagement to veterinary business performance data and insights, Vetsource provides comprehensive solutions that give our customers more time and flexibility, and help them foster strong relationships and positive experiences. In a rapidly evolving world, we’re constantly seeking new ways to help our customers chart a course for a better, brighter future for pets and those who care for them.

If you love pets, want to have an impact and join a fantastic organization, Vetsource could be the place for you.

At Vetsource, our teams, much like our customers, are represented through diverse perspectives, life experiences, unique strengths (and love for animals). We are an equal opportunity employer committed to fostering an inclusive and diverse workplace.

We are a team of real people looking for great people to join us, which is why applications are carefully and thoughtfully reviewed by our team. We know that when considering a new opportunity, it's common to weigh your qualifications against the listed job criteria. That said, even if you don’t meet 100% of the job requirements but feel you would be a good fit for the role, we still encourage you to apply!

WHO WE ARE LOOKING FOR
 

Director of Product

As the Director of Product, you will be responsible for leading our product management organization, defining a unified strategic product vision, and ensuring our technology delivers measurable value to both veterinary practices and pet owners. You will mentor a high-performing team while navigating the complexities of a B2B2C marketplace.

You will hold primary responsibility for our veterinary customer and pet owner facing product portfolio. Your goal is to move the organization toward a highly personalized veterinary medicine experience that reduces administrative friction for clinics and enhances the care journey for pet owners. You will manage a team of Product Managers, fostering a culture of technical excellence, innovation, strategic rigor, data-driven decision-making and outcome orientation.

This is a full-time, remote position.

WHAT YOU’LL DO
 

Strategic Product Vision: Transform high-level company goals into a cohesive product strategy based on business value, customer needs, and data-driven insights. 

• Partner with the Head of Product and Head of Design to drive the transition from siloed products to a cohesive experience for our clinic customers and pet owners. 

• Implement advanced frameworks to balance long-term innovation bets with core platform stability, ensuring resources are always allocated to the highest-impact initiatives.

• Establish and track key performance indicators (KPIs) to measure product success and inform decisions.

Department Leadership: Lead, mentor, and develop the Product Management team. You will be responsible for the professional development of our PMs, ensuring alignment across all teams.

Own end-to-end product lifecycle from ideation through launch and continuous optimization: Advocate for the Customer experience.

• Workflow Automation: Lead the development of intelligent, automated experiences that make the lives of our vet customers easier and delight them along the way, allowing staff to focus on patient care.

• E-commerce & Conversion: Oversee our pet-owner-facing commerce engines, optimizing frictionless checkout journeys and recurring revenue programs.

• Platform Integration: Ensure Vetsource remains a deeply embedded partner within the veterinary software ecosystem through robust API strategies and third-party integrations.

• Value Transparency: Drive the creation of tools that provide practices with clear visibility into their performance, revenue recapture, operational efficiency and the value of the Vetsource services.

• Identify risks and remove blockers to ensure timely delivery of product initiatives.

Stakeholder Management and Engagement: Partner with customers, partners, engineering, design, marketing, sales, operations and others to deliver high-impact products.

WHAT YOU BRING

• 7+ Years of Product Management Experience: A proven track record of leading product organizations in B2B2C or B2B SaaS, Vet Health, Health-tech, or Marketplace environments. 5+ years of strong animal health or health-tech experience is highly preferred, but top-tier product craft is non-negotiable.

• Experience Leading Product Managers: At least 3 years of experience managing other Product Managers. You should have a history of coaching junior and senior PMs toward their next career milestones.

• Platform Mindset: Experience moving a product suite from siloed applications to an integrated platform or "Open Architecture" model.

• Analytical Rigor: Proficiency in defining successful outcomes with clearly measurable KPIs and holding teams accountable to user impact rather than feature shipping.

• Communication Excellence: The ability to distill complex technical roadmaps into crisp strategic narratives for executive leadership and external stakeholders.

Preferred Experience and Qualifications:

• Preferred experience in LLM implementation, AI product launches and incorporating AI usage into all phases of product development. 

• Preferred expertise of modern product discovery techniques and "Product-Led Growth" (PLG) principles.

WORKING CONDITIONS

• Reliable internet access is required.

• Sitting/standing at a desk working on a computer for long periods of time.

WHAT CAN YOU EXPECT FROM VETSOURCE

In addition to an inclusive and welcoming culture, Vetsource also offers:

• Competitive pay and benefits including medical, vision*, dental, and life insurance
• Employee Assistance Program
• Pet insurance* and Virtual vet care
• PTO, Holidays, Floating Holidays, and Volunteer Day
• Retirement Savings Plan (401k/ RRSP) with employer matching program
• Paid parental leave
• Flexible scheduling and remote work where possible
• The opportunity to join one of our Associate Resource Groups, and fun company events!
   

For Canadian based associates these specific benefits are not included*

OUR VALUES

In addition to the benefits listed above, all associates are expected to support and model Vetsource’s Core Values: Do the right thing every time; Treat others the way they want to be treated; Embrace change; Be innovative; Get it done; Enjoy the work! A culture where everyone can thrive!

Pay range (US based applicants): $190,265 - $238,000 (annualized) + 20% annual bonus target

Pay range (CAD based applicants): $171,221 - $215,000 (annualized) + 20% annual bonus target

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to job-related skills, experience, certifications, relevant education and training, while also considering internal equity.

The statements in this document are intended to describe the general nature and level of work being performed for this role, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required. Our pre-employment process includes a background check as a part of the hiring process, and will include a drug screen for pharmacy related roles. The background check will only be initiated after a conditional offer of employment has been made and will be subject to an individualized assessment, as required by law. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please email [email protected], or if you have general questions relating to this process.  No agencies please. We are an equal opportunity employer.

Vetsource is an E-verify employer.

www.vetsource.com