Director, Product Operations & Launch

$130,000 - $170,000 / year
Application Deadline: 07/28/2025
Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.
Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.
Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.
We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.
We are seeking a strategic, results-driven Director of Product Operations and Launch to lead and evolve our go-to-market execution and product release processes. This role is instrumental in driving cross-functional coordination, improving operational performance, and ensuring timely, high-impact product launches across Vertafore.
You will serve as a strategic partner to the Product leadership team and act as the central point of accountability for managing launch readiness, progress tracking, and continuous process improvements that deliver measurable value to customers and the business.
Vertafore is a leader in modern insurance technology, delivering critical solutions to connect every point of the insurance distribution channel. With decades of industry expertise, we're committed to transforming the Insurtech landscape through innovative, customer-centric product development and operational excellence.
Core Requirements and Responsibilities:
Essential job functions included but are not limited to the following:• Drive cross-departmental planning and alignment on strategic product initiatives in partnership with Product leadership.• Deliver robust go-to-market (GTM) strategies in collaboration with stakeholders across Product, Marketing, Sales, Support, and Engineering.• Lead end-to-end product launch management, including kickoff meetings, stakeholder coordination, task tracking, risk mitigation, and communication.• Establish and continuously improve a scalable release management process, incorporating stakeholder feedback and operational learnings.• Monitor launch performance against key milestones, KPIs, and gate points-ensuring accountability and providing data-driven insights to guide execution.• Report on launch progress, risks, and outcomes to the Executive Leadership Team (ELT) and Senior Leadership Team (SLT).• Be the central hub for all launch activities, reporting to the Executive Team on status, goals, and key metrics.• Maintain and optimize product launch roadmaps, calendars, and workflows to enhance organizational visibility and alignment.• Foster a culture of continuous improvement by identifying gaps, driving adoption of best practices, and removing blockers to success.• Champion operational excellence by challenging teams to raise the bar on consistency, quality, and impact of product delivery.• Ensure adherence to company policies and manage additional duties as needed by the VP of Product Management Operations.
Why Vertafore? • Join a passionate, high-impact team working at the forefront of insurance technology.• Shape the way we deliver product innovation to thousands of insurance professionals.• Competitive compensation and benefits package.• Flexible work environment and a culture that values initiative, ownership, and excellence.
Qualifications:• Minimum 5 years of experience in product management, project management, business operations, professional services, or related fields-ideally within agile environments.• Proven track record of successfully managing product lifecycles and cross-functional project execution.• Strong problem-solving skills, high attention to detail, and a bias for action.• Demonstrated ability to influence without authority and work effectively across matrixed teams.• Exceptional written and verbal communication skills with the ability to tailor messaging to diverse audiences.• Experience defining, tracking, and reporting on key performance indicators (KPIs).• Comfortable with ambiguity and adaptable in a fast-paced, rapidly evolving environment.• A collaborative leader who promotes accountability, transparency, and operational discipline.
Preferred Skills (Nice to Have):• Experience in the insurance or insurtech industry.• Familiarity with tools such as Jira, Confluence, Asana, or equivalent.• Professional certifications (e.g., PMP, Agile, Scrum) or advanced degrees (MBA) a plus.
Additional Requirements and Details:• Travel required up to 25% of the time.• Located and working from an office location.• Occasional lifting and/or moving up to 10 pounds.• Frequent repetitive hand and arm movements required to operate a computer.• Specific vision abilities required by this job include close vision (working on a computer, etc.).• Frequent sitting and/or standing.
THE VERTAFORE STORY
Over the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today, we're proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight- right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers.
The Vertafore Way
Insurance is about relationships, and technology should make those relationships stronger. That's why, at Vertafore, it's our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.• Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.• Win Together: We work together as one team, showing empathy and respect along the way.• Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.• Say It, Do It: We honor every one of our commitments because integrity is important to us.• Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.• We Love Insurance: We appreciate the impact insurance has on the world.
Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!
Vertafore is a drug free workplace and conducts preemployment drug and background screenings .
The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.
Vertafore is a Flexible First working environment which allows team members to work from home as often as you'd like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.
Why Vertafore is the place for you: *Canada Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• Medical, vision & dental plans
• Life, AD&D
• Short Term and Long Term Disability
• Pension Plan & Employer Match
• Maternity, Paternity and Parental Leave
• Employee and Family Assistance Program (EFAP)
• Education Assistance
• Additional programs - Employee Referral and Internal Recognition

Why Vertafore is the place for you: *US Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment.
• Medical, vision & dental plans
  • PPO & high-deductible options
• Health Savings Account & Flexible Spending Accounts Options:
  • Health Care FSA
  • Dental & Vision FSA
  • Dependent Care FSA
  • Commuter FSA
• Life, AD&D (Basic & Supplemental), and Disability
• 401(k) Retirement Savings Plain & Employer Match
• Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
• Parental Leave & Adoption Assistance
• Employee Assistance Program (EAP)
• Education & Legal Assistance
• Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
• Commuter Benefits (Denver)

The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.
We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected]
Just a note, this contact information is for accommodation requests only.