The Director of Product Management for Search & Discovery will define strategy, drive execution, and optimize search experiences using AI/ML to enhance customer journeys and product discovery.
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Search and Discovery Product
The Search and Discovery Product Team is responsible for creating a world class search and discovery shopping experience for our customers, from “intent” based shopping to delighting the customer with serendipitous product discovery on every visit.
We are obsessed with optimizing the entire search customer journey, from query understanding and search relevance to personalized and category/mission aware search and recommendation experiences. We believe the experience of finding the right fresh groceries delivered to your door the next morning, should be personal and different from shopping for a new laptop or your next pair of jeans. Search and Recommendations drive over 70% of product discovery for our millions of daily customers, so the scale and impact of our work is massive!
Role Overview
With the latest advances in AI/ML, we have the opportunity to rethink the traditional search stack to deliver unique high-quality experiences to our customers that were traditionally outside the realm of possibility. This Search Product leader will be responsible for a key area of Search within the Search & Discovery org as a senior IC or Tech lead who may mentor some junior PMs along with their own IC scope.
What You Will Do
- Strategic Impact: Define and execute on the vision, strategy, and roadmap for Search - driving quarterly planning and driving daily execution to deliver unique customer experiences.
- Goal Ownership & Execution: Partner with business and technology stakeholders to define OKRs and identify key problems that unlock targeted growth. Own and deliver OKRs by defining product roadmaps and driving day-to-day execution, ensuring high-quality and timely delivery.
- Metrics Definition & Data-Driven Insights: Define input and output metrics, regularly reviewing them to proactively gain insights and improve search. Conduct deep data analysis to generate actionable insights for defining and solving complex business problems.
- Competitive Analysis & Benchmarking: Perform competitive analysis to understand how leading eCommerce businesses solve problems and benchmark Coupang’s products and practices against global best-in-class standards, identifying opportunities for improvement.
- Cross-Functional Collaboration: Effectively communicate, collaborate, and drive alignment with diverse stakeholders, including senior executives across business and technology partners, ensuring seamless execution.
- Team Development & Culture: Conduct product manager interviews and participate in hiring decisions to attract top talent. Provide performance feedback for peers and partners, fostering a culture of excellence and continuous improvement.
Basic Qualification
- Experience with Search/Ads or large scale ML systems
- Hands on experience vibe coding and building prototypes with LLMs
- MBA with a Bachelor's degree in Computer Science, Engineering, or equivalent experience.
- 10+ years of experience in ML product management, including developing, delivering, and executing on a strong product vision.
- AI first analytical thinker who works well in a global, fast-paced, data-driven, cross-functional, and highly ambiguous entrepreneurial culture.
- Bias for action and willingness to dive deep and get your hands dirty to get the job done.
- Sound business judgment and proven ability to effectively communicate and influence others, including executive level reviews.
- Ability to think strategically and at the same time stay on top of tactical execution.
Preferred Qualification
- Background in Search/Ads ML
- Experience in launching and scaling consumer facing products, with ecommerce experience a definite plus
- Experience working with multiple teams across different geographies
Pay & Benefits
Our compensation reflects the cost of living across several US geographic markets. At Coupang, your base pay is one part of your total compensation.
The base pay for this position ranges from $232,000/year to $290,000/year. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
General Description of All Benefits
Medical/Dental/Vision/Life, AD&D insurance
Flexible Spending Accounts (FSA) & Health Savings Account (HSA)
Long-term/Short-term Disability
Employee Assistance Program (EAP) program
401K Plan with Company Match
18-21 days of the Paid Time Off (PTO) a year based on the tenure
12 Paid Holidays
Up to 6 weeks of Paid Parental leave
Pre-tax commuter benefits
MTV - [Free] Electric Car Charging Station
General Description of Other Compensation
“Other Compensation” includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale.
Recruitment Process and Others
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race (including traits historically associated with race, including but not limited to hair texture and protective hair styles), color, religion, religious creed (including religious dress and grooming practices), sex or gender (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), gender identity, gender expression, sexual orientation, ,ancestry, national origin (including language use restrictions), age (40 and over), physical or mental disability, medical condition, genetic information, HIV/AIDS or Hepatitis C status, family status (including but not limited to marital or domestic partnership status), military or veteran status, use of a trained dog guide or service animal, political activities or affiliations, ancestry, citizenship, family and medical leave status, status as a victim of any violent crime, or any other characteristic or class protected by the laws or regulations in the locations where we operate. Coupang is also committed to providing a safe work environment for its employees and its consumers. If you need assistance and/or a reasonable accommodation in the application of recruiting process due to a disability, please contact us at [email protected].
Job Requisition ID: R0071803
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