Toast is on a mission to empower the restaurant industry with a comprehensive platform designed for restaurants to thrive in the modern digital landscape. At Toast, we are passionate about innovation, excellence, and building a community of customers and employees who love what they do.
To continue to support our growth journey, we're in search of a Director of Product Management, focused on Go-to-Market (GTM) Technology. In this highly strategic and critical role, you will be accountable for defining and executing a vision that drives substantial value for stakeholders across our Go-To-Market funnel, enabling them to scale their efforts and deeply engage our customers.
You will be responsible for setting the strategic direction for our GTM technology ecosystem, ensuring we are tackling the most impactful priorities with robust plans, constantly communicating progress and strategic shifts to executive stakeholders. This role will have strategic oversight of Toast's core sales and GTM technologies, including Salesforce, emerging AI tools, and leading SaaS applications. You will be a pivotal leader within our product organization, driving significant impact in an area vital for Toast's future growth and market leadership.
Responsibilities- Define and deliver the long-term strategic vision and multi-year product roadmap for Toast's GTM ecosystem, aligning it with company-wide growth objectives.
- Drive and optimize the strategic prioritization process for major operational/system improvements, strategic initiatives, and complex cross-functional programs across GTM technology domains.
- Cultivate deep, proactive partnerships with senior leaders across Sales, Marketing, Customer Success, Finance, and Engineering to define complex business problems, gain alignment on solutions, and ensure successful cross-functional delivery of highly impactful initiatives.
- Lead the creation of detailed strategic documentation for current and future state system architecture, comprehensive business requirements, and scalable solution designs in close collaboration with Business SMEs, Enterprise Architects, and development teams.
- Be accountable for product execution excellence, including establishing key performance indicators (KPIs), measuring business results, and driving continuous iteration and optimization of implemented solutions at scale.
- Possess intimate, nuanced knowledge of complex business policies, processes, and programs across diverse GTM functions, juggling persona needs and operational constraints to make effective trade offs.
- Serve as a recognized subject matter expert on Sales and GTM technology best practices, emerging trends, and available enterprise tools to strategically scale business processes and enable Toast's overarching company strategic initiatives.
- 8+ years of progressive Product Management leadership experience, with a strong focus on enterprise GTM system implementation, transformation, and strategic oversight.
- Exceptional executive presence, influence, and negotiation skills; demonstrated ability to build strong, enduring relationships with senior leadership and diverse stakeholders across the organization.
- Proficient in Product management tools including Jira, Confluence, Process Mapping Software, & Emerging AI tools.
- Proven track record of owning and executing product strategy.
- Proven ability to influence across teams and make data-informed decisions.
- An enduring sense of curiosity with a desire to continuously learn and evolve.
AI at Toast
At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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