Director Product Enablement

About Definitive Healthcare :
At Definitive Healthcare (NASDAQ: DH), we're passionate about turning data, analytics, and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare. We empower them to uncover the right markets, opportunities, and people-paving the way for smarter decisions and greater impact.
We're headquartered in Framingham, Massachusetts, but we have 3 office locations globally, including locations in Sweden, and India. We've grown significantly since our founding in 2011 and have expanded our global client base to 2,400+.
We're also a great place to work. In 2024 and 2025, we earned multiple workplace honors, including Built In's 100 Best Places to Work in Boston (both years), a Stevie Bronze Award for Great Employers, and recognition as a Great Place to Work in India.
We foster a collaborative, inclusive culture where diverse perspectives drive innovation. Through programs like DefinitiveCares and our employee-led affinity groups we strive to promote connection, education, and inclusion.
The Director, Product Enablement & Customer Training owns the strategy and execution of product learning for both internal teams and external customers. This role ensures complex product and data capabilities are translated into clear, actionable, and scalable learning experiences that drive seller readiness, customer adoption, and long-term value.
This leader oversees a team of customer-facing product trainers and partners closely with Product, Product Marketing, Sales, Customer Success, and Instructional Design teams to ensure customers are effectively trained during onboarding and continuously enabled as new products and features are released.
What You'll Do
Strategy & Leadership

• Define and own the product enablement and customer training strategy and roadmap.
• Lead, coach, and develop a team of product trainers.
• Establish standards, operating rhythms, and best practices for product and customer learning.
• Serve as a strategic partner to senior leaders on product readiness and adoption.

Learning Strategy & Delivery

• Translate product strategy into role-based learning paths spanning onboarding, launches, certifications, and ongoing mastery.
• Partner with Instructional Design team to deliver complete learning experiences (pre-work, live training, reinforcement).
• Oversee internal product training for Sales, SDRs, Customer Success, and other GTM teams.
• Lead customer onboarding and ongoing customer education tied to new product releases.

Customer Training & Adoption

• Own the customer product training strategy to support onboarding, adoption, and value realization.
• Partner with Customer Success to identify key moments for customer education.
• Ensure consistent, high-quality customer-facing training experiences across delivery models (live, virtual, self-serve).
• Gather customer feedback to continuously improve training effectiveness.

Product Launch Enablement

• Lead the training workstream for all product launches (internal and external).
• Partner with Product and Product Marketing to align on roadmap, positioning, and messaging.
• Ensure new features are translated into seller-facing enablement and customer-facing training.

Program Management & Measurement

• Manage end-to-end product and customer training initiatives.
• Maintain a training roadmap aligned to product release cycles.
• Define success metrics and track readiness, adoption, and impact.
• Communicate progress and outcomes to stakeholders.

What You'll Need

• 8-12 years of experience in Product Enablement, Product Training, Customer Education, or Sales Enablement.
• Experience leading customer-facing training teams.
• Strong understanding of learning strategy, instructional design, and adult learning principles.
• Proven ability to simplify complex product or data concepts.
• Experience partnering with Product, Product Marketing, Sales, and Customer Success.
• Strong program management, communication, and leadership skills.
• Experience with LMS platforms and scalable learning delivery models.

Compensation and Benefits
The salary range for this position is $133,000- $190,000 per year, which represents the base pay the company reasonably and in good faith expects to pay for this role. Actual pay within this range will be determined based on factors such as relevant experience, skills, and qualifications.
Depending on the position, employees may also be eligible to participate in a company bonus or commission plan. All employees are eligible for a comprehensive benefits package, including medical, dental, and vision coverage, unlimited paid time off, and participation in the company's 401(k) plan with employer contribution.
Why we love Definitive, and why you will too!

• Industry leading products
• Work hard, and have fun doing it
• Incredibly fast growth means limitless opportunity
• Flexible and dynamic culture
• Work alongside some of the most talented and dedicated teammates
• Definitive Cares, our community service group, gives all of us a chance to give back
• Competitive benefits package including great healthcare benefits and a 401(k) match

What our Employees are saying about us on Glassdoor:
"Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed."
-Business Development Manager
"Great team. Amazing growth. Employees are treated very well."
-Research Analyst
"I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there."
-Profile Analyst
If you don't fit all of these qualifications, but believe you're still a great fit, feel free to apply and tell us why in your cover letter.
If you are a California, Colorado, New York City or Washington resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request.
Definitive Hiring Philosophy
Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you're interested in working in a fast growing, exciting working environment - we encourage you to apply!
Privacy
Your privacy is important to us. Please review our Candidate Privacy Notice which tells you how we use and process your personal information.
Please note : All communications regarding the hiring process at Definitive Healthcare will come directly from one of our corporate recruiters or coordinators with an @definitivehc.com email address. We will never request any money transfer or purchase of equipment with a promise of reimbursement. If you receive any suspicious communications, please reach out to [email protected] to confirm your status in the application process.