Director of Product, Consumer Product - AXS

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

AXS is looking for a talented and motivated professional to join our Product Management team as a Director of Product for Resale on the Consumer Products team. In this highly visible role, you will provide product expertise for our global consumer facing suite of applications. This role is responsible for driving the vision, strategy and execution of resale products. This role will work closely with cross-functional teams, including engineering, QA, design, business stakeholders, and account managers to ensure what we build aligns with our strategic initiatives and business goals. This role will bring their passion for being fan-obsessed along with a well-grounded perspective in the discipline of product management.

What Will You Do?

· Understand the opportunities that our business and our fans desire through research and interaction with stakeholders, and UX research.

· Turn input and feedback into solutions that make our suite of applications and resale experience even better.

· Own discovery and scope development by forming hypotheses, defining objectives and key results, and assessing options that will provide best outcomes.

· Work closely with cross-functional teams to identify features, create and prioritize your roadmap.

· Participate in planning and execution of strategic initiatives and tactical activities throughout the product life cycle.

· Define and track platform KPIs, ensuring measurable improvements in feature adoption, performance, and fan satisfaction.

· Partner with internal stakeholders to define scalable solutions that meet current and future product needs.

· Implement test-and-learn frameworks to continuously improve and iterate on product capabilities from MVP to Scale.

· Work closely with software engineering counterparts to define product requirements and implementation pathways and strategies.

· Responsible for defining and tracking product KPIs.

· Use data-driven decision making to identify opportunities and track product performance.

· Communicate with leadership and business stakeholders on project status, product vision and future roadmap initiatives.

· Evangelize and communicate the value of our products and services.

· Demonstrate our three pillars to success - Trust, Influence and Impact.

What Will You Bring?

· Bachelor’s degree or equivalent experience (preferred fields: Business, MIS, CS)

· 7-10+ years in Product Management, Agile environment and familiarity with development tools (Jira, Trello, etc.)

· Experience with integrated B2C, B2B2C products (required)

· Background in a global tech company (preferred)

· Industry experience in live entertainment, ticketing, sports, or hospitality (a plus)

· Proven success in building scalable, customer-centric products

· Strong problem-solving skills, using data and processes to drive decisions

· Experience leading and mentoring cross-functional teams across geographies

· Excellent communication, collaboration, and stakeholder management skills

· Ability to navigate complex projects and drive execution in fast-paced environments

· Understanding of product marketing and go-to-market processes

· Outcome-oriented, curious, and willing to challenge the status quo

Bonus points if You Have

· Experience building live entertainment ticketing features or strong technical acumen

Pay Scale: $164, 974- $200,000

What’s in it for You?

· An opportunity to provide product expertise for our global consumer facing suite of applications.

· Extraordinary People – we’re not kidding!

· Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.

· Opportunities for learning and leveling up through training and education reimbursement.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. 

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.