Director, Process Management

Director, Process Management
Capital One is seeking a Director, Process Management and Operations to deliver and operate large, complex technology programs within Enterprise Platforms Technology. Success in the role requires an innovative mind, a proven track record of developing and managing portfolio processes and its organizational change management, risk and compliance management, rigorous analytical skills, and a passion for partnering with tech leaders and lines of business to drive organizational change.
Directors at Capital One are highly motivated professionals with excellent organizational, leadership and communication skills. They have a high level of exposure across lines of business and the opportunity to work with Executives to create and implement innovative solutions to identify and mitigate potential risks to the Company.
This role requires excellent organizational, leadership and communication skills. This individual will have a high level of exposure across lines of business and the opportunity to work with tech leaders to create and implement innovative solutions to identify and mitigate potential risks to the technology ecosystem.
What we need:
We are seeking a highly organized and strategic director to lead the development and implementation of a unified intake process across multiple domains. This role will enable consistent handling of incoming requests, facilitate scoping and capacity analysis with engineers, and drive prioritization with goals. This ideal candidate will bring expertise in cross functional collaboration, process design and portfolio governance .
What you'll do:

• Develop a standardized intake framework that can be applied across all domains to handle incoming work requests consistently.
• Partner with domain leads, product owners, engineers and partners to understand domain specific needs and pain points related to intake, scope and prioritization
• Establish criteria and templates to define scope, at the point of intake ensuring clarity on resources, goals and constraints.
• Create and maintain a prioritization model to support decision making on what work gets scheduled and when
• Implement a standard set of portfolio management tools, templates, and practices to be used across programs creating consistency and transparency for the engaged teams.
• Maintain a repository or dashboard to track intake status, decisions and rationale ensuring visibility and dispositions. Partner with data and tooling teams to define and implement actionable reports for senior leadership
• Develop strong relationships with associates and leaders across EPTech to proactively identify risks and opportunities for horizontal thinking
• Drive adoption through clear communication, training and documentation. Act is the intake process champion.
• Develop a collaborative culture based on transparency and partnership

Who you are:

• Have a proven track record of driving portfolio management processes across organizations and managing the delivery of risk related activities.
• Known for your strong quantitative background to support data-informed decision making
• Strong portfolio, project and program management and organizational skills with meticulous attention to detail
• Self starter, proactive and can work autonomously and can take initiative; highly motivated
• Confident to champion unpopular ideas even with more senior leaders
• Ability to navigate ambiguous situations
• Collaborative, team player attitude with the ability to navigate and influence the organization
• Comfortable operating, in large part, behind the scenes; humble enough to give others credit
• Communication skills that can positively drive transformational change
• Contributor to continuous improvement of risk and project / portfolio management practices
• Support interactions with Internal Audit and Regulatory agencies related to our work, as applicable.
• Participate in and execute other special projects for the team on a periodic basis

Basic Qualifications:

• Bachelor's degree
• At least 7 years of process, project or program management experience
• At least 7 years of Portfolio management experience
• At least 5 years of people management experience
• At least 3 years of Risk and compliance experience

Preferred Qualifications:

• 4+ years of process management experience
• Project Management Professional certification

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $200,100 - $228,400 for Director, Project Management
New York, NY: $218,300 - $249,100 for Director, Project Management
Plano, TX: $181,800 - $207,500 for Director, Project Management
Richmond, VA: $181,800 - $207,500 for Director, Project Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).