Director, Portfolio Management - Information Systems

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Digital Technology
We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing, and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-enabled automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.
Ultimately, we strive to make the world work better for our employees and customers-when you work in ServiceNow Digital Technology, you work for them.
Come join the Digital Technology IT Portfolio Management Office (PMO) team and work with a talented group of portfolio strategists responsible for driving - through best-in-class portfolio, product, and program management - enterprise initiatives that enable ServiceNow Sales, Marketing, Services, and Channel businesses with advanced technology and analytics. As a member of the DT PMO team, you will shepherd the delivery of some of the most innovative and cutting-edge strategies, technologies, and products to market. We are truly a team, supporting each other and celebrating our successes!
This position reports to the VP, Portfolio Management Office
Strategic Leadership & Advisory Support

• Partner with the portfolio executive and senior leadership to shape DT strategy through proactive counsel on transformative initiatives, organizational change, and enterprise-wide initiatives (e.g., products, transformation programs).
• Drive strategic alignment across portfolios by translating business objectives into actionable roadmaps, facilitating cross-functional decision-making, and ensuring initiatives advance the company's AI-first transformation as well as APEX and DT strategic priorities.

Enterprise Initiative Execution

• Lead orchestration of mission-critical portfolio initiatives that span organizational boundaries, mobilizing cross-functional teams across PMO and DT to deliver measurable business outcomes.
• Develop executive-grade strategic narratives that synthesize complex technical and business information into clear, actionable executive narratives that drive alignment and decision velocity.

Investment Strategy & Portfolio Optimization

• Architect portfolio investment strategy in partnership with PMO leadership and business operations, establishing governance frameworks that maximize business value and ROI across the capital planning lifecycle.
• Provide enterprise-level guidance on resource allocation, capacity planning, and portfolio balancing to ensure strategic initiatives receive appropriate funding and talent alignment.

Operating Model & Governance Design

• Define and institutionalize portfolio, product, and program management operating models that drive consistency, scalability, and excellence across the organization.
• Establish governance structures, decision rights, and best practices that enable autonomous execution while maintaining strategic coherence and risk management discipline.

Performance & Outcomes Management

• Design and operationalize performance measurement systems using OKRs, KPIs, and business metrics that provide leading indicators of strategic progress.
• Enable data-informed decision-making through executive dashboards, trend analysis, and insights that connect portfolio activities to enterprise outcomes and Customer Zero impact.

Strategic Risk & Change Leadership

• Anticipate and manage portfolio-level risks, dependencies, and organizational change implications that could derail strategic objectives.
• Serve as the escalation point for cross-portfolio obstacles, facilitating resolution through stakeholder engagement, trade-off analysis, and executive decision-making.

Qualifications
Required skills and experience

• Demonstrates exceptional judgment in handling highly sensitive information across multiple business contexts.
• Possesses the ability to synthesize confidential strategic, financial, and operational details into work products while maintaining strict information boundaries.
• Proven experience guiding teams and influencing stakeholders at an executive level.
• 15 years of portfolio, product, and program/project experience, including work in a dynamic, cross-functional, and highly technical setting.
• Strategy, portfolio, product, and program experience in a large (ideally global) enterprise tech or global enterprise setting.
• Deep understanding of portfolio, product, and program/project management concepts, methodologies, and best practices.
• Ability to develop and implement functional strategies and policies that support executive stakeholder vision.
• Experience with capital planning, budget management, and financial reviews for large-scale initiatives.
• Strong ability to communicate effectively and build relationships with various levels of leadership, departments, and principals.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, judgements, or problem-solving. This may include using AI-powered tools, automating workflows, studying AI-influenced insights, or exploring AI's potential impact on the function or industry.

Preferred• Priority given to those with relevant certifications in project management or agile
For positions in this location, we offer a base pay of $170,300 - $298,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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