Director, PMO - Sponsorship

Job Summary:

JOB DESCRIPTION – Director, PMO - Sponsorship

Location: Beverly Hills, CA

Division: Ticketmaster NA

Line Manager: Senior Director, Program Management

Contract Terms: Permanent, full-time/40h per week

THE TEAM

Our team is responsible for integrating and implementing partner contract deliverables for Live Nation Sponsorship and Ticketmaster on Live Nation owned and operated ticketing platforms in Global markets.  We are the primary contacts for Live Nation Sponsorship division partners and Sponsorship teams across the Ticketmaster business platforms.

THE JOB

In this role you will be knowledgeable about the business and our strategic goals. You will work with your team and other technology and business leads to ensure projects and programs are aligned and prioritized to support strategic initiatives within specific business verticals. You will manage a team of project and program managers in a mixed methodology environment, and will work together to provide a consistent, reliable service to sponsors, stakeholders, colleagues and the Global Live Nation Sponsorship Team. You will provide advice, coaching and support on all aspects of teamwork, project and program management, governance and control, methodologies and organization of the business. 

WHAT YOU WILL BE DOING

• Responsible for definition, planning, execution and closure of programs or large-scale projects in a fast-paced environment across multiple engineering teams
• Identify and resolve changes in program / project scope, schedules and resource requirements 
• Proactively identify and communicate risks; work with subject matter experts and external clients to develop and implement risk mitigation plans 
• Track portfolio metrics and maintain accountability for delivery and work with sponsors and the Live Nation Sponsorship Executive team to provide strategic and tactical advice on planning and execution
• Excellent communication and presentation skills with technical, non-technical, and executive audiences. 
• Comfortable with complexity and with a high level, contextual perspective and understanding to fulfill a strategic objective that can meet Sponsorship Division expectations.  
• Ability to bridge communication and provide clear and concise status updates with a diverse set of technical and non-technical stakeholders and Sponsorship partners
• Own tracking and resolution of team blockers and issues
• Maintain accurate project reporting information and up-to-date project assets and metrics
• Provide accurate and up-to-date financial forecasts 
• Able to adjust delivery approach, language and level of detail to meet Sponsorship partner needs.
• Able to walk delivery teams thru various assessments, track outcomes, identify areas for improvement and demonstrate improvements at a future assessment
• Recruit, manage, and develop project and program managers, hold regular 1-2-1s and performance management reviews, agree on personal objectives and be able to translate performance improvements into financial values

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Bachelor’s degree or equivalent work experience
• 8-10 years of experience in Client Management
• Demonstrated experience with large-scale, complex, cross discipline technology projects, including scope definition, schedule development and management, communications and stakeholder engagement activities 
• Experience with Continuous Delivery preferred
• Understanding of relevant technical concepts and design
• PMP certification is a plus
• Certified Scrum Master (CSM) a plus
• Working knowledge of both Jira and Confluence a plus

YOU (BEHAVIOURAL SKILLS)

• Innate capability to create order out of chaos 
• Excellent verbal and written communication skills along with interpersonal and influencing skills (at all levels internally, externally and cross-functionally)
• Establishes and develops relationships and partnerships with internal and external team members
• Detail oriented with strong time management and organizational skills
• Strong problem solving and critical thinking skills 
• Able to manage competing priorities with little supervisory input
• Flexible and responsive to changing situations
• Ability to work independently and as part of a team
• Self-motivated and focused achieving results
• Can recognize and acknowledge the value of other's contributions, emotions and able to respond with empathy
• Desire to work in fast-paced, multi-task, fluid environment capable of reacting instantly to changes in a competitive business environment

BENEFITS & PERKS

Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars:

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.

Teamwork – While we celebrate individual achievements, we know have more success as a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

#LI-REMOTE

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The expected compensation for this position is:

** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.