Joybird is seeking a Director of Personalization to join the Marketing team. Using a deep understanding of customer-centric business practices, the Director will curate marketing and experiences unique to each individual. This role will focus on both strategy and execution of personalized campaigns across channels and on our website.

What you'll do:

• Develop 1-1 personalization approach utilizing our vast store of behavioral data and creating segment-of-one campaigns utilizing dynamic personalized content across marketing channels and on our website.
• Transform customer data into actionable insights, and provide accurate interpretation and consistent reporting of data on customer metrics and campaign/promotion results to share with the leadership team.
• Create, manage, and scale existing and new customer engagement strategies and initiatives to attract and retain key customer segments.
• Quantify the business impact of personalization programs and continue to evaluate and refine program to maximize program effectiveness.
• Partner with channel leads to implement strategies across organization.

What we're looking for:

• 5+ years of experience in related positions with increasing responsibility
• Demonstrated ability to develop segment-of-one strategies and drive personalization at scale
• Pragmatic, understands the 80/20 rule, and knows when to boil the ocean and when not to. The solutions developed are understandable and implementable.
• Team player, who understands that success stems from strong partnerships.
• Strong oral and written communication skills.
• Entrepreneurial spirit, with a willingness to test and learn.
• Comfortable working with executives and sharing wins/losses in a concise and digestible format.
• Analytical and detail-oriented mindset.
• Experience with personalized marketing platforms a plus.

Our Core Values:

• Customer-centric — You are passionate about delivering an end-to-end WOW experience for every customer. 
• Transparent — You exchange information and feedback frequently to strengthen relationships, ensure alignment, and elevate problem solving. 
• Results-driven — You aim high and go beyond tradition and standards to reach our goals.
• Constantly evolving — You're never satisfied and are unafraid to be better a version of yourself. 

Perks:

• Competitive salary
• A business that trusts and embraces tech
• A leadership team that wants to do it right and is open to new ideas
• A startup with a proven business model that’s growing fast
• Generous health benefits (dental, medical, vision)
• 401k plan
• Ample Paid Time Off
• Fully stocked pantry with your choice of snacks and drinks
• Furniture discounts (for friends and family too)