Director of Partner Success

Company Overview
Founded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that.
PHIL’s B2B2C platform provides an end-to-end prescription management and delivery service.

Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.

The team at PHIL is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!

Position Overview
PHIL is seeking an experienced Director of Partner Success to lead the team managing the performance, retention, and growth of our most strategic pharmacy partnerships. This role combines people management with direct responsibility for key pharmacy partner outcomes, including financial performance, operational alignment, and long-term success. Reporting to the Senior Director of Partner Operations, you will serve as a strategic leader, cross-functional collaborator, and operational driver to help our partners thrive.

Responsibilities:

• Lead, develop, and scale a team including: Sr. Partner Performance Managers (supporting PHIL’s highest-impact partnerships) and Partner Onboarding Specialists (training and onboarding the network of partner pharmacies)

• Drive alignment on partner strategy, performance expectations, and success metrics across internal teams, including Operations, Product, Finance, and Compliance

• Manage and expand executive-level relationships with partner organizations to ensure long-term collaboration and shared success

• Monitor and improve financial performance across accounts, including collections, margin mix, and cost management

• Develop and execute partner retention strategies that reduce churn and strengthen account stability

• Identify opportunities for account expansion and collaborate on strategic initiatives to grow partner capabilities

• Oversee operational delivery across partner programs, ensuring high-quality execution and measurable results
  

Qualifications:

• Bachelor’s degree in Business, Healthcare Administration, or a related field (or equivalent experience)

• 7+ years of experience in partner success, strategic account management, or business operations

• 3+ years of people leadership experience with a demonstrated ability to build and coach high-performing teams

• Strong analytical skills with experience managing collections, margin optimization, and partner-level P&L

• Proven ability to problem solve and negotiate creatively, leading to win-win-win outcomes

• Proven ability to lead cross-functional initiatives and manage senior-level stakeholders

• Proficiency in CRM systems and business intelligence tools

• Experience managing large-scale B2B partnerships with measurable revenue or impact outcomes
  

Benefits:

• Ground floor opportunity with one of the fastest-growing startups in health-tech

• Fully remote working environment

• Competitive compensation (commensurate with experience)

• Equity

• Full benefits (medical, dental, vision)

• 401(k) contribution opportunity
  

PHIL Inc. is an equal-opportunity employer.