Director, Ops Enablement (Remote)

Join Us!
Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey -- relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided.
Employees within a 90-minute radius of our Oak Brook, IL headquarters are required to adhere to the company in-office work guidelines of 4 days per month minimum from 10 am to 2 pm (1 of the 4 days must be a Monday or Friday).
This requirement does not apply to support specialist positions.
Don't meet every single requirement? Here at Inspira Financial, we believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren't met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company!
Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners -- helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com .
We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2025 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards.
Job Summary & Responsibilities
The Director, Ops Enablement will report to the Senior Director, Ops Enablement in the Ops Enablement Department. This role is responsible for ensuring our customers have outstanding experiences throughout the journey, no matter the channel through primarily enabling Operations and other functions perform related process efficiently and effectively. This leader is ultimately accountable for deeply knowing our customers, processes, products and communications and using that understanding to create experiences that help our clients get the most out of our products and services. The leader will bring together relevant stakeholders across the business and work together to create a simpler, more empathetic experience.
Duties & Responsibilities:
• Develop and execute short and long-term CX strategies in close partnership with cross functional teams and leadership
• Drive strong alignment cross-functionally with marketing, product, operations, and client services teams to have them obsess over the customer pain points and translate them into better experiences and processes
• Articulate and execute a prioritized strategic roadmap
• Serve as a key stakeholder on enterprise data strategy and collaborate with marketing
• Design, implement and review an Operational Document Management Framework
• Develop and deploy a Process Change Management procedure across the organization.
• Establish and consolidate process performance reporting based on defined metrics for all operational processes in the organization.
• Establish and facilitate program governance processes to ensure clear decision making and oversight.
• Lead business and technology partners in the definition, creation, and communication/delivery of required documentation, success criteria and metrics, and related artifacts.
• Manage project delivery and the realization of agreed upon deliverables.
• Provide subject matter proficiency in specific functional area(s) to the assigned Ops Enablement team and associated partners both internal and external.
• Act as a key driver for change within the business units aligned to supporting project execution and toll-gating.
• Facilitate intake, chartering, assignment and prioritization of incoming project work.
• Assist in developing, monitoring, and managing the program budget.
• Manage Accountholder communication deliveries such as but not limited to Accountholder onboarding deliverables, Accountholder Statements & notifications, Operational collaterals, Forms related to Accountholder communication and inputs etc.
• Use Lean Six Sigma (ex: DMAIC) and other continuous improvement methodologies to assess process capabilities and identify opportunities for improvement.
• Develop and monitor business objectives, timelines and KPIs to ensure performance
• Utilize Voice of the Customer findings to gain a deep understanding of customer motivations, pain points and expectations to align our customer experience strategy and initiatives
• Analyze complex problems and situations, identifying the root cause and creating solutions
• Lead strategic enterprise projects as assigned
• Other duties as assigned.
Supervisory Responsibilities:
• Recruits, interviews, hires, and trains new staff.
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.
Preferred Qualifications
Education & Experience:
• 15+ years of experience
• Bachelor's Degree; Master's Degree Preferred
• Lean Six Sigma Certification - Green Belt or Black Belt preferred
• PMP Certification preferred
Skills & Abilities:
• Excellent analytical skills with a proactive nature
• Strong organization skills with a drive to meet deadlines
• Strong process improvement mindset
• An affinity for accuracy and efficiency
• Proficiency in Microsoft Office tools (viz. Excel, Word (including mail merge), Visio, Teams and Outlook)
• Strong verbal and written communication skills
• An aptitude for prioritization and multi-tasking
• Strong collaboration skills
• A drive to learn and apply new concepts quickly
• Experience with Salesforce CRM preferred
Compensation & Benefits
$142,000-$160,000 per year