Director of Operations

Director of Operations 

Pixi Inc. – Los Angeles, California (On-site)

Our Company

Pixi was created in 1999 and launched in our Flagship Boutique in Soho, London. Pixi has a loyal worldwide following thanks to its pure, awakening & skin-loving products that create a naturally radiant ‘’just had a good night sleep’’ look. Passionate about skincare, Petra creates innovative formulations that are infused with botanicals and beneficial ingredients. Petra has a real-world experience as a busy working mother of four; therefore, Pixi is truly about multi-tasking, flaw fixing youth – enhancing products for people on the go. Pixi’s mission is the same now as it was on the first day the Pixi boutique opened; to simply bring out the best in everyone - to make everyone look like themselves, only better! Flawless in few fuss-free minutes – that is what Pixi is about!

The Role

We are looking for an experienced and skilled Director of Operations Coordinator to lead inbound, logistics, and outbound, ensuring effective and efficient processes throughout company operations. This individual will be responsible for managing the inbound and outbound teams based in Pixi's Los Angeles office. Having strong communication, organizational, and interpersonal skills are essential for success within this role.

Responsibilities:

• Managing and leading procurement activities related to contract manufacturers and key suppliers, focusing on securing optimal pricing, lead times and service levels.
• Working closely with cross-functional teams including Product Development, Quality, and Demand Planning to ensure procurement strategies align with company goals and product timelines.
• Employing effective inventory management strategies to balance stock levels in alignment with demand forecasts and order fulfillment requirements.
• Overseeing key performance indicators (KPIs) related but not limited to lead times, on-time delivery, inventory turnover and supplier performance, identifying opportunities for improvement.
• Continuously identifying process inefficiencies and driving improvements to enhance operational performance, reduce lead times and optimize costs.
• Working closely with sales teams to accurately forecast demand, ensuring that inventory levels are aligned with sales projections and market trends.
  
• Overseeing end-to-end supply chain operations from supplier sourcing to product delivery, ensuring seamless coordination across planning, procurement, production and logistics.
• Implementing supply chain visibility tools and risk management strategies to ensure resilience and scalability as the business grows.
  
• Implementing best practices in supply chain and operations management, staying current with industry trends and market conditions to drive innovation.
  
• Leading and managing a team of inventory analysts, inbound coordinators and managers, logistic and demand planners, fostering their growth, collaboration and performance.
  
• Oversee outbound operations to ensure efficiency, accuracy, and compliance with company standards and customer requirements.
  
• All other responsibilities as assigned.

Requirements:

• Proven experience managing in a company's operations department.
• Must have an eye for detail, superb organizational skills and administrative abilities. 
• Must have excellent written and verbal communication skills.
• Must have excellent Excel and Microsoft Office skills.
• Previous experience in the Beauty and skincare sector preferable.