Director of Operations

Job Description

Position Summary

At Silversage, our vision is to make a difference for each client. One at a time. As we evolve, we are seeking a Director of Operations to help us fulfill that vision. The Director of Operations leads all operational functions at Silversage® Wealth Advisors, applying deep industry expertise for the benefit of organizational consistency and team efficiency. Additionally, the Director of Operations provides guidance to associates to resolve moderately complex issues, provides client service and manages projects, manages the practice’s day-to-day operational functions, and ensures compliance with firm and regulatory policies and procedures - all while enhancing the overall client experience. The ideal candidate is also warm, engaging, coachable, and has strong communication and people skills.

Essential Functions and Responsibilities

• Collaborates with leadership in long-term strategic planning to implement organizational vision and optimize operations
• Leads and manages Client Service Associates and other team members, fostering a culture of accountability and excellence
• Performs human resources duties, including hiring, conducting employee performance evaluations, managing employee time records and payroll administration
• Administers employee benefits programs, including 401(k), health, and dental insurance, etc.
• Monitors cash flow and business expenses; conducts monthly P&L reviews with leadership to ensure financial targets are met
• Drives the development and execution of marketing campaigns and educational initiatives
• Designs, refines, and enforces operational workflows to maximize team productivity and service quality
• Manages systems for tracking and reporting client interactions to ensure consistency and compliance
• Supervises general office operations, building management, vendors, equipment, software and insurance
• Processes client cash and trade requests with accuracy and efficiency
• Researches and resolves complex client situations and inquiries

• Provides oversight, research and guidance on all industry compliance-related matters
• Ensures all industry and Raymond James mandates are conducted such as Prudent Process Reviews
• Performs other duties and responsibilities as assigned

Skills

• Proven ability to work independently and execute leadership vision with minimal oversight
• Strong analytical skills with a data-driven approach to performance measurement and decision-making
• Strategic thinker with the ability to translate ideas into actionable plans
• Detail-oriented and consistent in applying processes, procedures, and regulatory standards
• In-depth knowledge of financial services industry practices, policies, and compliance requirements
• Exceptional organizational and time management skills; adept at managing multiple priorities and meeting deadlines
• Professional demeanor with excellent interpersonal and communication skills
• Collaborative team player with a proactive and solution-oriented mindset

Education/Experience

• Bachelor’s degree preferred
• Five or more years’ experience in the financial services industry, preferably including related operational management and supervisory experience

~or~

• An equivalent combination of experience, education and/or training

Licenses Strongly Preferred:

• Series 7, 9 & 10
• Series 63, 65 and/or 66 as required by state
• Ability to obtain additional securities and advisory state registrations if required by state

Silversage Advisors and its employees are independent contractors with respect to Raymond James; not employees of Raymond James. The term “Raymond James” includes, but is not limited to Raymond James Financial Services, Inc. (“RJFS”) and Raymond James Financial Services Advisors. Inc. (“RJFSA”) as affiliates.

Education

Work Experience

Certifications

Salary Range

Travel

Workstyle

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 
We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.