Director of Operations, West Region

ImpactAs the Director of Regional Operations, West Region located US remotely you will oversee the performance of regional delivery teams, ensuring that operations are efficient, cost-effective, and compliant with local regulations. You will be responsible for managing and optimizing the day-to-day operations, driving continuous improvement, and meeting performance targets, while also adapting to regional market demands.
While no two days are the same, you will lead and mentor a team of Area Operations Managers, fostering a high-performance culture focused on continuous improvement. Oversee daily regional operations, ensuring on-time deliveries, resource optimization, and cost control. You will monitor and analyze key performance indicators (KPIs) to track performance, identify areas for improvement, and implement corrective actions. Ensure compliance with local, state, and federal regulations, adapting operations to meet specific market requirements and delivery restrictions. Collaborate with cross-functional teams (including technology, logistics, and customer support) to implement operational improvements and align regional goals with company-wide objectives. Develop and execute strategies to enhance customer satisfaction, address escalated issues, and maintain service excellence. Manage regional budgets, ensuring efficient resource allocation and cost-effective delivery operations. Drive process improvements by leveraging data, industry trends, and best practices to optimize operations and enhance scalability. While staying informed about local market dynamics and emerging trends in logistics, delivery, technology, and adjusting operations as needed to stay competitive.

• You have 8+ years of experience in operations management, with at least 3 years in a leadership role in logistics, delivery, or tech-driven fields.
• You have proven ability to lead and develop teams, drive performance, and manage complex operational challenges.
• You have strong analytical skills and experience using data to optimize operations and drive decisions.
• You have a deep knowledge of local, state, and federal regulations affecting delivery operations.
• You have excellent communication and cross-functional collaboration skills.
• You are proficient in operations management software, Excel, and other data analysis tools.
• You have a Bachelor’s degree in Business, Logistics, or a related field  or equivalent experience.
• You have the ability to travel within the region as needed and have a valid drivers license.

Preferred Candidate Location:
Candidates located in Arizona, California, Colorado, Minnesota, or Washington are preferred.

Other Eligible States:
Candidates may also reside in the following states: Idaho, Iowa, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Utah, or Wisconsin.

Work Arrangement

Shipt considers candidates located near a Shipt office or workspace in Birmingham, San Francisco, or Minneapolis to be hybrid, which means that they have the flexibility to work from home (with leader approval) or at a Shipt office in order to facilitate the ability to innovate, collaborate, and spark team connections. In-office expectations will vary by role and leader.  Certain roles may require in-office presence on a full-time basis. Please work with your recruiter to learn more about the classification of this role.

About Shipt

Shipt is a retail tech company that connects people to reliable, high-quality delivery with a personal touch. Shipt connects customers to the things they want from the stores they love, retail businesses to more satisfied customers, and workers to new earning opportunities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or any other characteristic protected by law.

Please inform your recruiting contact upon initial connection if you need any accommodations.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Employees (and eligible family members) are covered by medical, dental, vision and more.  Employees may enroll in our company’s 401k plan. Employees will also be eligible to receive discretionary vacation for exempt team members, paid holidays throughout the calendar year and paid sick leave.  Other compensation includes eligibility for an annual bonus and the potential for restricted stock units based on role.

Pay range:

Metro Areas of Boston, District of Columbia, Los Angeles, San Francisco, Seattle and New York City: 

$144,000-$289,000

All other locations:

$120,000-$241,000

Please note that the salary range above is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.