Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Director, Operations & Strategic Alignment, epocrates
We are seeking an experienced and dynamic Head of Operations and Strategic Alignment to lead our operational excellence team and ensure strategic alignment across the functional areas of epocrates. This Director role will be pivotal in driving operational excellence throughout the Software Development Life Cycle (SDLC) while working closely with functional leaders to ensure alignment on business goals and outcomes. The ideal candidate will be an experienced leader with a deep understanding of both operational and strategic execution in a fast-paced, growth-driven environment.
The epocrates Product and Team:
epocrates is a free clinical reference app and website used by over 1M doctors and health care providers annually to make the best patient care decisions about medication and treatment. With the epocrates+ paid offering, subscribers can access additional premium clinical content for a monthly or annual fee.
Our multi-disciplinary team of SMEs -- front and backend engineers, product management veterans, medical doctors, PharmDs, visual designers, UX researchers, data experts, and more -- work together to create a product for health care providers that enables them to deliver the best possible care to their patients while saving valuable time.
Job Responsibilities:
Lead the team
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Oversee the operational excellence team, ensuring smooth execution of projects across all phases of the SDLC, from opportunity through delivery and post-launch.
- Mentor, train, and develop the team to ensure consistent execution and high performance
Strategic Alignment and Coordination:
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Collaborate closely with functional leaders across Product, Engineering, Sales, Marketing, and Operations to ensure strategic alignment on business outcomes.
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Ensure communication between the R&D team and the business is clear and current (up to date).
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Develop and manage a consolidated view of all the R&D owned initiatives on epocrates’ roadmap
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Be responsible for regular reporting of R&D progress to leadership team and other cross-functional forums.
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Help drive stronger cross-functional collaboration between R&D and other functions through active identification and management of critical dependencies.
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Act as the key operational liaison between the Product and Technology teams and the executive leadership, ensuring that key business objectives are clearly defined and communicated.
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Where necessary, lead cross-functional meetings to monitor progress, resolve issues, and ensure that projects are aligned with company goals and priorities
Operational Excellence:
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Oversee the creation and maintenance of dashboards and other reporting tools to provide visibility into project health, timelines, and risks.
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Identify opportunities for process improvements and implement solutions to increase productivity, reduce waste, and optimize team performance.
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Connect and influence with customer support to ensure a strong feedback loop to teams and zones
Risk Management and Problem Resolution:
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Work with zone leads to proactively identify potential risks or roadblocks in project timelines, scope, or resources, and collaborate with teams to resolve issues.
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Manage escalation processes for high-priority issues and ensure timely resolution to minimize project delays.
Continuous Improvement:
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Stay up to date with industry trends, tools, and best practices to ensure the team remains at the forefront of operational excellence and strategic alignment
Typical Qualifications:
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8+ years of experience in operations, project management, or strategic leadership within a product and technology environment.
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Strong background in managing cross-functional teams and working with executive leadership to drive business outcomes.
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Expertise in leading projects across the SDLC, with a proven track record of delivering complex technology initiatives on time and within scope.
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Strong leadership and team management skills, with a focus on mentoring and developing talent.
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Excellent communication and interpersonal skills, with the ability to collaborate with senior leaders and cross-functional teams.
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Proven ability to align project goals with business objectives and drive operational efficiency.
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Strong analytical and problem-solving skills, with the ability to handle complex project challenges
For candidates located in California, Colorado, Hawaii, Jersey City (NJ), New York City, Westchester County (NY), and Washington, please visit the following links for pay range information:
https://www.athenahealth.com/salary-range/ca-tech-director
https://www.athenahealth.com/salary-range/co-tech-director
https://www.athenahealth.com/salary-range/ny-tech-director
https://www.athenahealth.com/salary-range/nj-tech-director
https://www.athenahealth.com/salary-range/wa-tech-director
https://www.athenahealth.com/salary-range/hi-tech-director
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at [email protected] for assistance.
https://www.athenahealth.com/careers/equal-opportunity
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