Director of Operations Enablement

We are excited to add a Director of Operations Enablement to our team! Reporting directly to one of our Founders, who is serving as Head of Product & Operations Enablement, this role will lead the systems, tools, training, and installer support that ensure Elephant Energy’s offering is delivered consistently and effectively across markets. You will also manage a team of five people.

The Director of Operations Enablement will oversee and integrate four interconnected functions, aligned to the customer journey:

• Customer Success & Experience – Owning the post-sale customer journey, ensuring every customer feels supported, educated, and valued. This includes developing proactive maintenance and service strategies that keep systems reliable and customers engaged long after installation.
• Delivery Enablement – Developing and maintaining playbooks, SOPs, templates, and training that empower market teams to deliver consistently and at scale. This also incorporates sales enablement resources in partnership with Marketing and Product Marketing—ensuring sales teams are equipped with the right tools, messaging, and hand-offs into delivery.
• Installer Partnerships – Equipping and elevating internal crews and external trade partners through onboarding, QA, and ongoing performance support.
• Solution Engineering – Bridging product vision and field execution, ensuring systems are technically sound, scalable, and installable in the real world, while also designing long-term serviceability into solutions.

This is a pillar leadership role within Product & Operations Enablement today, with clear potential to scale under a future VP/Head of Product & Operations Enablement as the company grows.

• Lead the Operations Enablement team to deliver consistent, high-quality execution across markets.
• Build standardized training, process documentation, and enablement resources that raise efficiency and reduce rework.
• Establish QA/QC as a core discipline across design, scoping, and installation.
• Clarify role boundaries and handoffs by partnering with Product Management & Development, ensuring PMs, PMMs, and Solution Engineers each operate at their highest value.
• Develop installer onboarding, technical enablement, systems for real-time feedback and performance data, and cross-market playbooks that strengthen partner performance and elevate field quality.
• Implement clear service level agreements (SLAs) and cross-market feedback loops with market teams to continuously improve tools, processes, and support.
• Foster an inclusive, collaborative environment where psychological safety enables people to do their best work.

• Owning sales targets or direct revenue accountability.
• Replacing Project Managers or taking on their day-to-day.
• Serving as the sole escalation path for all technical/design issues.

Within 1 month (Learn):

• One-on-ones with direct reports and cross-functional leads to understand scope, workflows, and pain points.
• Attend standing meetings (Sales Enablement Sync, Design Office Hours) to observe workflows.
• Begin high-level process mapping for each function -  identifying overlaps, root causes of issues, gaps, and operational friction.
• Analyze available performance and quality data to surface trends, baseline metrics, and early indicators of root causes in key workflows.

Within 3 months (Diagnose & Align):

• Identify root causes vs. symptoms in redesigns, missed SOW items, and partner quality issues.
• Work collaboratively to establish clear role boundaries between PM, PMM, and Solution Engineering.
• Prioritize enablement streams: technical training for installers,process documentation for PMs, and sales activation tools and training in partnership with Product Marketing.
• Build a central KMS hub for PM resources, FAQs, and guides.

Within 6 months (Build & Standardize):

• Launch installer QA/training programs integrated with Solution Engineering - anchored in real project data and tied to performance feedback loops.
• Roll out playbooks and SOPs across PM workflows to support consistent execution across PM workflows and market teams.
• Define and operationalize clear technical escalation pathways from HCA → Solutions Engineering → Installer, reducing rework and resolving issues earlier in the project lifecycle.
• Establish initial QA/QC checkpoints across design, SOW creation, and commissioning - codified through checklists, tooling, and training.
• Stand up foundational sales enablement systems in collaboration with Product Marketing - ensuring reps are trained, equipped, and activated on new offerings with measurable impact.

At 1 year (Scale):

• Measurable improvements in Customer NPS, installer satisfaction, and reduced rework across markets.
• A fully operational enablement system that supports market expansion.

• Reduced redesigns and callbacks through clear QA/QC and training.
• Clear ownership boundaries between PMs, SE, and Enablement.
• A functioning KMS resource hub for PMs and CX teams.
• Partners and installers onboarded and supported with consistent standards.
• Documented, scalable workflows that cut across markets.
• Service level agreements (SLAs) in place and actively managed, ensuring predictable, high-quality support for market teams.
• Regular feedback loops established with market teams, driving continuous improvement of tools, processes, and enablement support.

• 7–10 years of operations, enablement, or program management experience in high-growth environments.
• Proven ability to design and scale training, SOPs, and QA/QC systems.
• Strong understanding of how technical functions (PM, PMM, SE) interconnect.
• Experience leading cross-functional teams and driving alignment.
• Ability to distinguish root causes from symptoms and prioritize systematically.
• Strong communication skills with both technical teams and field partners.
• Multilingual skills a plus to build trust across diverse customer and installer groups.

• You prefer maintaining the status quo rather than mapping and building new systems.
• You struggle with ambiguity or messy, evolving processes.
• You don’t feel personally aligned with our mission to electrify homes and decarbonize the built environment.

Total Compensation

We offer competitive cash compensation, meaningful equity, and strong benefits that reflect our values:

• $130,000 – 160,000 base salary
• Stock options, commensurate with experience and in line with internal equity bands
• 75% employer-paid health, dental, and vision
• 401(k) with 6% company match
• Unlimited PTO and 10+ company holidays
• Home electrification incentives
• Remote-first work culture; must overlap with Mountain Time Zone

Location: While this position is posted in Denver, Elephant Energy’s positions can be fully remote and you can work from home. We are a Hybrid company with Herdquarters in Broomfield, Colorado and get together as a team semi-annually in Colorado. To create the best experience for our new hire, this role does require that you are based or can consistently work within +/- 3 hours of Mountain Time Zone/in the US.