Director of Operations & Client Success

Assort is led by Jon (Founder of Shimmer, former UCSF med student, AI researcher at Stanford) and Jeff (ex-Facebook, first engineer at Cameo, former Head of Product Engineering at Athelas/Commure).

In 2023, we became the first agentic AI to answer patient calls. Since then, we've powered tens of millions of patient interactions, helping health organizations and patients provide better access to care. We're growing fast with millions in ARR every month.

We're well-funded and backed by Quiet Capital, First Round, Chemistry, and strategic angels from Flatiron, Athena Health, Mercury, and PathAI. More funding news coming soon :).

Join us to build Assort OS — a customizable fleet of genAI agents transforming patient-provider interactions.

We are seeking a Director of Operations and Client Success to help us support our next >1M patients on our platform in 9 months.

We are looking for a self-starter who is ready to wear many hats, foster strong relationships with our customers, and build build and scale processes and strategy from zero-one. You’ll have lots of autonomy and will need to be comfortable operating in ambiguous situations with an entrepreneurial mindset.

You will be responsible for building and operating the business behind our AI. This involves helping healthcare organizations understand and onboard to our products, identifying what to build next, and establishing foundational processes (supporting account needs, navigating billing, UX feedback) that will enable us to scale.

As time goes on, you will develop into a player-coach, not only contributing to the construction of our operations, but also mentoring those around you.

We are well-funded and offer competitive compensation, generous equity, and standard health benefits.

• Lead customer onboarding and implementations autonomously

• Directly manage and resolve customer feedback and issues in a manner consistent with our company values.

• Identify product improvements and new product offerings to better support our customers and expand our impact

• Drive automation and scalable processes by building and refining internal tools, systems, and workflows that improve efficiency and support rapid growth.

• Operate autonomously to develop processes and strategy from scratch.

• Collaborate with our Operations Analyst Team to support thorough QA/QC of our product, as well as insightful internal and customer-facing reporting and analyses

• Expand customer relationships and contracts by communicating clear business value and recommending additional opportunities to work with Assort.

• Partner with our engineering team to design, build, and execute reporting, dashboards, ticket systems, and other tools to drive decisions/actions from customers.

• 2-4 years of experience in a Consulting, Investment Banking, BizOps, or Account Management/Customer Success role

• Highly effective verbal and written communication skills with good people instincts; able to build trust and work effectively with a diverse group both inside and outside the company

• Experience translating business needs into actionable requirements for technical teams

• Strong attention to detail and ability to solve complex, interdependent problems; you take a proactive, consultative approach

• Ruthless prioritization, organization, and time management

• Strong analytical skills: ability to interpret complex data sets, identify and communicate trends, and provide actionable insights to support decision-making and problem-solving

• You work well under pressure, with a high degree of adaptability in a fast-paced, rapidly changing environment

• Passion for helping healthcare organizations and colleagues

• Willingness to travel 4x per year for team offsites and operator shadowing sessions

• You have experience leading end-to-end execution of projects that have significantly improved operations and delivered quantifiable business impact.

• You have direct experience supporting, or working in, Support or Post-Sales organizations.

• You have led product implementations with customers

• You have experience working with customer service tools, e.g., Zendesk, Intercom

• 💸 Competitive Compensation – Including salary and employee stock options so you share in our success.

• 📚 Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.

• 💻 Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.

• 🩺 Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.

• 🏖 Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it.

• 🥗 Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.

• 💪 Wellness Stipend – Your physical and mental well-being matters, and we’ve got a yearly stipend to prove it.

• 👵 401(k) – Let us help you plan for the future. We’ve got you covered.

We have published our operating principles "Raising the BAARS in Healthcare" on our blog - they describe how we work at Assort. They cover how we aim to run projects, spend time and make decisions. Specifically:

• Back to basics

• Accessibility for all

• Always accountable

• Relentless resilience

• Ship fast, ship often