Director of Operations (Artificial Intelligence)

Who We Are

Subject is an educational technology startup looking to elevate this generation’s classroom experience and deliver quality education to learners everywhere. Backed by Kleiner Perkins, SoftBank Opportunity Fund, Owl Ventures, and others, our rapidly-growing LA-based team is empowering a global community of students with access to on-demand, delightful learning that truly engages. Our cinematic, short-form videos are tailor-made for today’s young learners who are accustomed to the best of consumer media and technology.

We are racing to re-imagine the possibilities of classroom learning. Apply now to learn more!

About the Role

Interested in joining a world-class Edtech startup that’s working to make education more accessible and equitable for everyone? We are looking for a sharp, systems-minded Director of Operations to join our Customer Success & Operations team. You’ll work cross-functionally with Support, Product, CS, and Sales teams, and use AI tools (new and existing) to improve the quality, consistency, and efficiency of both our internal operations and our partner-facing support. This is a higher-level role, with near-term management responsibility of 2-3 Operations FTEs + a growing team of contractors.

This is a full-time role and based in LA. We maintain a highly collaborative in-office culture, so you will be expected to be in office with the team M-F. Consequently, we are only considering candidates who live in LA or are willing to move to LA at this time.

Compensation is highly competitive, a mix of equity & cash, and commensurate with experience.

What You'll Do

This role requires someone with broad operational knowledge and experience helping scale operational systems within a start-up environment. Subject's current Operations team consists of customer support, technical operations (implementation work, etc.), and product operations (user-facing collateral, data & reporting, etc.). We are looking for someone who can effectively work across all functions and help scale up the Operations Team alongside the Vice President of Operations. Think talent management, process optimization, documentation, standing up new tools & software (namely AI, which is expected to help drive a ton of automation for us operationally), and so on.

This job will also require individual contributor work - someone who is not afraid to roll up their sleeves and get various projects and tasks done alongside fellow team members, while also working across the team to manage talent and help scale...everything.

In other words, you'll do whatever it takes to help us scale and succeed!

Responsibilities

• Manage all Operations FTE's, systems, and processes.
• Explore, map out, and implement AI tools & LLMs to help drive automation and scalability across all Ops team functions.
• Help optimize the implementation, integration, and onboarding workflows for Subject's largest customers across the country
• Manage the Support Team who oversees our Academy and self-service materials - help drive support automation and empower our end-users to self-solve issues
• Work closely with Product and Engineering to optimize internal product features related to platform interoperability, data sharing, rostering / enrollment, grade passback, etc.
• Oversee an array of complex and high-value activities that support upselling, cross-selling, and overall account growth. Examples include creating data reports, building new customer-facing training and sales material, running usage and performance analysis, and working directly with customers to solve problems.

Qualifications

• 6+ years of relevant work experience, ideally in an operations, product operations, technical support, or customer service capacity
• Experience working with and implementing AI tools / systems / software
• Exceptional written and verbal communication skills
• Team player passionate about education and Subject’s mission
• Self-starter who is comfortable working independently, but also raising a hand when stuck
• Experience working in an early-stage start-up environment is recommended, but not required
• Experience managing FTEs is recommended, but not required