Director, Offers Transformation Strategy and Operations

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Offers Transformation Strategy and Operations

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.
Role:
Mastercard Loyalty Solutions is the world's largest loyalty company, a service division within Mastercard that provides reward programs, offers, and benefits to both financial institutions/distributors and merchants/advertiser. We manage over 600 million accounts on our loyalty systems, serving over 2,000 global clients. We offer an end-to-end outsourced service and are at the forefront of next-generation loyalty solutions, enabled by our global team consists of 900 loyalty specialists working across the world, leading the integration of loyalty with payments.
Offers is focused on driving revenue through our proprietary platform and merchant/advertiser network. We are on a transformational journey, with ambitious goals and is currently seeking a Director of Offers Transformation, Strategy and Operations to join our product organization. Offers is seeking an experienced individual to join our product organization and be accountable for leaning into our existing business and redefining and evangelizing our long-term vision. Reporting into VP, Global Offers, this leader will focus on defining and managing our strategic approach across transformational activities working alongside functional and regional partners to ensure advancement towards our vision. This role will have high visibility across the enterprise given the strategic importance to Mastercard Services and requires the ideal candidate to have a proven track record collaborating with non-technical and technical partners, presenting in front of senior executives, and being a thought leader for external clients. This individual must be comfortable with ambiguity, can act with a sense of urgency, and can respond effectively to market/competitive positioning.
- Lead Offers Transformation working alongside functional partners to ensure advancement and progress towards our vision (including project management duties)
- Defines scope of work for Offers transformation ensuring focus across partners
- Partners closely with new product development to evangelize new capabilities that extend across channel/distribution
- Leads competitive intel across media network/advertiser players including briefs, battlecards, and strategic differentiators
- Manages and develops materials required for senior executive meetings both internally and externally
- Partners closely with other Offers Transformation leads to ensure succinct storytelling and market positioning for internal and external audiences
- Track record of managing successful teams
About You:
- Background experience in product, advertising, ad-tech, product development, start up
- Experienced in project management, ensuring tracking of key milestones and deliverables
- Comfortable with ambiguity and working independently
- Strong people management experience
- Strong partnership and collaboration skills, fostering trust with both internal and external partners
- Demonstrated ability to act with persistent and relentless sense of urgency
- Proven ability to manage multiple projects at a time
- Excellent verbal and written communication skills with the ability to effectively communicate with senior-level executives, both internally and externally
- Strong competency preparing presentation materials with strong storytelling
- Bachelor’s degree required. MBA preferred
Some travel required

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.