Director of Northeast Operations

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris.

We’re looking for a bold, hands-on leader to own day-to-day and long-range operations for our Northeast region—driving throughput, quality, labor productivity, and service. This is a leader-of-leaders role with deep operational mechanics and execution ownership. You’ll work with senior management to establish strategic plans and objectives, direct multiple integrated departments through your direct reports, and ensure operational effectiveness with budget/KPI accountability. Our core values are: Lead with Integrity, Collector Obsession, Get it Right, Bring Out the Best in Everyone, Be Kind, Start with Why, Seek Feedback Early and Often, and Play to Win the Game. These values guide how we work and lead.

You’ll report to the Senior Director of Operations and work from our Jersey City, NJ office. Primary base in the Northeast; on-site leadership presence is expected. Occasional regional travel across sites and vendors (~10%); flexibility to support multi‑shift operations (with reasonable accommodation where required).

What You’ll Do:

• Build and run the daily and weekly system of execution for site operations (tiered huddles, visual controls, variance response) to hit Safety, Quality, Productivity, Throughput, and Service goals.

• Lead end-to-end floor operations across receiving, putaway, inventory control, encapsulation, QC pick/pack/ship, returns, and value-added services, ensuring efficient order flow.

• Own daily production and labor planning (S&OE): staffing models, shift structures, roster management, cross-training, and engineered standards that maximize units per labor hour and maximize service.

• Maximize productivity and reduce cycle time through standard work, 5S/visual management, production line balancing, and continuous improvement with clear execution plans.

• Develop/Mentor a quality-focused team dedicated to enhancing the customer experience and ensuring alignment with Collectors commitment to excellence.

• Ensure safety and compliance, including incident reporting and adherence to OSHA regulations, by integrating safety protocols into daily practice via standard operating procedures and team member communications.

• Oversee site-specific budgets, driving improvements in cost.

• Lead change at pace: layout changes, demand surge preparedness, and tech/automation pilots with measured ROI and adoption and utilization.

• Partner cross-functionally (Quality, Customer Support, Facilities, Finance, Product/Engineering) to align SLAs, prioritize improvements, and deploy technology that unlocks measurable capacity, quality, and cycle-time gains.

• Lead by example and be a champion of all company policies, including safety, attendance & security

Who You Are:

• A hands-on operations leader with deep expertise in distribution and fulfillment process flows, labor activity management, and floor execution in high-mix environments.

• Typically requires 10–15+ years in high-volume warehouse/fulfillment or light manufacturing operations, including 5+ years leading managers/supervisors across multiple functions and shifts.

• Proven command of labor planning, capacity modeling, and staffing and cross-training systems that sustain higher throughput with predictable service.

• Strong information and systems operator who uses data to expose constraints and guide improvement.

• Quality-forward operator, passionate about getting it right the first time.

• CI-oriented leader (Lean/Kaizen/5S/visual management) who turns ad hoc work into standard operating procedure.

• Clear people leader who hires, coaches, and builds successor-ready teams; raises manager capability, bench strength, and engagement across hourly and salaried teams.

• Safety-first mindset with working knowledge of OSHA/EHS programs.

• Bachelor’s in Operations, Engineering, Supply Chain, or related field (or equivalent experience). Certifications (Six Sigma/Lean) are a plus.
   

How You’ll Succeed:

• Throughput, WIP, and TAT improvements with sustained operational results

• Units per labor hour, and positive equipment utilization trends

• On-time shipment and accuracy by service tier

• Adherence to inbound receiving SLA’s

• TRIR and audit performance; adoption of SOPs, standard work, and 5S

• Leader and team capability growth, succession readiness, and engagement signals
   

Salary Range: The salary range for this position is $175,000-$247,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision

• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

• Vacation: All salaried employees are eligible for flexible time-off

• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

• Employee Discounts: Employees receive discounts on select grading services for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Qualified applicants with arrest/conviction records will be considered in a manner consistent with applicable laws.

Candidates must be authorized to work in the United States.
 

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We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].

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If you are based in California, you can read information for California residents here.