Director, Managing Director- 401K Relationship Manager

Job Title: Director, Managing Director

Note: Fidelity will not provide immigration sponsorship for this position

The Role

The Managing Director (MD) is entrusted with a book of business of defined contribution. The Managing Director is the primary contact for the client and works in a team structure which is collectively responsible for managing, educating, resolving client issues, building relationships and meeting the needs of Plan Sponsors and Advisors.

The Expertise and Skills You Bring

• College degree preferred or equivalent work-related experience.
• Series 7 and 63 required.
• 8 plus years of Relationship Management or Client Service experience; preferably within Retirement/401K industry.
• Your retirement plan record keeping and administration experience.
• Your relationship management experience.
• You have excellent verbal and written communication skills.
• Your excellent organization and time management skills and attention to detail.
• You have demonstrated problem-solving skills.
• Your effective presentation skills, influence and negotiation skills.
• Verifying client agreement about the issues and options before implementing with solutions. Developing, managing and maintaining strong client relationships.
• Building strong partnerships based on shared commitment to mutual goals. Sets the strategic direction for the plan and demonstrates ultimate ownership and accountability for the client relationship. Acts as the client’s 'trusted advisor'.
• Building client relationship to highest level of decision makers.
• Planning and conducting effective in-person and/or phone meetings.
• Makes thorough plans and preparations for client meetings.
• Properly planning, influencing, and implementing Fidelity solutions to address needs.
• Differentiating Fidelity's benefits approach against competitive benefit solutions.
• Facilitating discussions with clients regarding legal, regulatory and design issues across the plan. Consults with clients on qualified and potentially nonqualified plan design alternatives.
• Coordinating internal resources to provide analysis and recommendations to clients on design alternatives.
• Identifying key drivers and maintains consistent formal/informal contact with key client decision makers.
• Working closely and actively leads discussions with the Investment Strategist to create effective investment strategies and develop solutions that benefit clients/Fidelity.
• Assisting Plan Sponsors with plan corrections, resolving operational defects, PSW navigation, providing plan and participant literature, and contribution inquiries.
• The MD is expected to own the client relationships for which they are accountable.
• This includes problem resolution on behalf of clients to produce a satisfactory outcome.
• The MD is considered the lead associate for the Book of Business with supporting functions (Client Service Administrator, Testing and Reporting Analyst) providing services through the MD to the client.
• The MD is responsible for building and developing strong internal working relationships with Fidelity personnel in support of service delivery

The Team

Building strong partnerships based on shared commitment to mutual goals. Sets the strategic direction for the plan and demonstrates ultimate ownership and accountability for the client relationship. Acts as the client’s 'trusted advisor'.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.   

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home.  These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.  Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.