Director of Learning

Director of Learning

At Ernest, we believe that when our people grow, our business grows right alongside them. Our connected culture is built on curiosity, ownership, and a deep commitment to helping E-Teamers become better professionally and personally. The Director of Learning plays a critical role in bringing that belief to life. This leader helps translate Ernest’s most important business priorities into learning experiences that actually stick, shaping how our people think, act, and perform every day. In a fast-moving, relationship-driven organization like ours, learning isn’t a support function, it’s a strategic driver of alignment, execution, and long-term success.

Purpose of the Role

The Director of Learning is responsible for defining, tracking, and implementing high-absorption learning experiences that advance Ernest’s most critical business initiatives.

Within the Learning function, this role represents the content creation segment of the alignment model. The Director translates identified business needs into well-designed learning objects and partners with stakeholders downstream to plan for execution, reinforcement, and sustained integration of learning into day-to-day behaviors.

This role reports to our SVP of Learning and provides direct leadership to the Learning Architect team, which is responsible for building learning experiences that drive real adoption and measurable behavior change.

What Success Looks Like

• Creating clear expectations and alignment with internal clients and business leaders
• Delivering learning initiatives on time and within defined scope
• Leveraging the right mix of internal and external resources to execute effectively
• Accurately forecasting development and delivery hours
• Achieving high adoption and sustained use of learning content
• Ensuring every learning experience follows a Beginning–Middle–End–Interconnection mindset
• Maintaining strong stakeholder alignment throughout development

Core Responsibilities

• Translate business needs into scalable, high-impact learning experiences
• Manage learning projects end-to-end
• Lead, coach, and develop the Learning Architect team
• Serve as Editor-in-Chief for all learning materials
• Create and execute communication strategies for learning launches
• Track adoption, effectiveness, and continuous improvement

Required Capabilities

• Experience editing and producing high-quality e-learning
• Creative thinking and comfort with ambiguity
• Learning project management and development experience
• Strong communication and stakeholder partnership skills

Purpose of the Role

The Director of Learning is responsible for defining, tracking, and implementing high-absorption learning experiences that advance Ernest’s most critical business initiatives.

Within the Learning function, this role represents the content creation segment of the alignment model. The Director translates identified business needs into well-designed learning objects and partners with stakeholders downstream to plan for execution, reinforcement, and sustained integration of learning into day-to-day behaviors.

This role reports to our SVP of Learning and provides direct leadership to the Learning Architect team, which is responsible for building learning experiences that drive real adoption and measurable behavior change.

What Success Looks Like

• Creating clear expectations and alignment with internal clients and business leaders
• Delivering learning initiatives on time and within defined scope
• Leveraging the right mix of internal and external resources to execute effectively
• Accurately forecasting development and delivery hours
• Achieving high adoption and sustained use of learning content
• Ensuring every learning experience follows a Beginning–Middle–End–Interconnection mindset
• Maintaining strong stakeholder alignment throughout development

Core Responsibilities

• Translate business needs into scalable, high-impact learning experiences
• Manage learning projects end-to-end
• Lead, coach, and develop the Learning Architect team
• Serve as Editor-in-Chief for all learning materials
• Create and execute communication strategies for learning launches
• Track adoption, effectiveness, and continuous improvement

Required Capabilities

• Experience editing and producing high-quality e-learning
• Creative thinking and comfort with ambiguity
• Learning project management and development experience
• Strong communication and stakeholder partnership skills

Because at Ernest, your career isn’t just a job—it’s a journey. We’re a connected, values-driven culture that celebrates growth, collaboration, and bringing your full self to work. From spontaneous team celebrations to supporting your professional development, we’re committed to creating a place where people thrive.

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