Lead IT operations and strategy for enterprise systems, cloud infrastructure, networks, servers, and business applications. Ensure 24/7 production support, implement monitoring and security, manage maintenance/patching/backups, document inventories and processes, coordinate cross-site support, recommend technology improvements, and recruit/lead IT staff while prioritizing and delivering multiple projects.
Location: US
Department: Information Technology
The Director of IT Operations manages our enterprise systems including cloud services, cloud infrastructure and networks, workstations, servers, system management, and business applications.
Key Responsibilities
Responsibilities
- Lead IT operational and strategic planning, innovation, project planning, and resource allocation.
- Manage and maintain networks and cloud infrastructure, including hardware/software planning, installation, configuration, and support for networking, server, desktop, and business systems.
- Manage 24/7 critical production support applications.
- Coordinate daily support issues across sites to keep systems highly reliable and operational.
- Maintain documented inventory of software licenses, hardware, backup procedures, and IT processes.
- Implement technology to proactively monitor and protect IT infrastructure.
- Monitor technology security, including network account passwords and IP addresses.
- Perform maintenance, repairs, backups, patches, and upgrades.
- Establish processes to keep computing and networking systems in excellent condition.
- Inform business units of current and future IT activities and projects.
- Research current and potential resources/services and recommend improvements.
- Manage IT staff including recruitment, supervision, scheduling, development, and evaluation.
- Troubleshoot and provide effective technical support.
- Manage and prioritize multiple projects.
Skills, Knowledge and Expertise
Education / experience
- Bachelor’s degree in Computer Science, engineering, or equivalent.
- AWS / Azure certifications, MCSA, CompTIA Linux+, or CCNA are pluses.
- 8+ years progressive IT experience with at least 3 years management experience.
- Windows OS, Active Directory, Terminal Servers, SQL, Office365.
- Distributed computing/client-server, NFS/NIS, DNS/WINS/DHCP, gateway/firewalls, LAN/WAN, TCP/IP routing.
- VMware, Docker, Kubernetes.
- Azure / AWS / GCP cloud knowledge is a plus.
- Strong server hardware, OS, protocols, standards, best practices, Terminal Services, desktops, and laptops knowledge.
- Strong communication, cross-functional partnership, analytical/problem-solving, vendor-management, and interpersonal skills.
About
Stone Hendricks Group is a direct-hire search firm that brings together years of experience and a diverse range of talent to connect businesses with exceptional job candidates. With a focus on timely and effective recruitment, we understand the power of a well-formed employee base in helping businesses achieve their goals. We offer our services to businesses of all sizes, providing qualified candidates for blue- and grey-collar roles, as well as white-collar and executive positions. The success of our direct-hire search process is driven by our advanced training, proprietary technology, and extensive network across industries. At Stone Hendricks Group, we value integrity and prioritize connectedness, commitment, and candor in our interactions with both employers and job seekers. Our clients consider us trusted advisors, relying on the highly personalized service we provide and our ability to find candidates that are an ideal fit for their unique needs. Choose Stone Hendricks Group for unsurpassed direct-hire search services that match successful organizations with talented job candidates.
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