Director, Internal Communications

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

The Director, Internal Communications will build and lead AXS's global internal communications strategy, aligning with AEG's Corporate Communications while tailoring messaging to the unique needs of AXS. This role will drive employee engagement across functions, develop original content, and provide executive communications guidance to foster a strong, unified culture. Additionally, the role will consult the external communications team on media relations, thought leadership, and brand visibility as needed.

What Will You Do?

• Develop and manage internal campaigns, organizational announcements, and ongoing employee communications that drive engagement, promote transparency, and support AXS’s major initiatives from product launches to executive updates. Ensure clarity and relevance across all functions and geographies.
• Serve as the primary point of contact for cross-functional teams internally including People Ops, Product, and Global Corporate Operations to ensure cohesive, consistent, and well-timed messaging across the organization. Partner with department leads to anticipate communications needs, align on priorities, and ensure content is consistent and impactful for AXS’s employees.
• Develop and manage internal campaigns, organizational announcements, and employee updates to foster engagement and transparency.
• Track and report on communications effectiveness across internal and external channels, using metrics such as employee engagement, media impressions, message retention, and sentiment analysis. Use these insights to refine strategies, optimize content, and ensure communications efforts are driving organizational alignment and awareness.
• Provide media relations support by drafting press releases, media statements, and messaging documents that reflect AXS’s voice and priorities. Maintain strong relationships with industry leaders to secure public speaking opportunities and earned media coverage for AXS’s leadership team.
• Lead thought leadership strategy and execution by identifying speaking opportunities, authored content (e.g., op-eds, bylines), awards submissions, and executive visibility initiatives. Partner with product, marketing, and executive teams to spotlight AXS’s innovation, values, and market leadership in high-impact forums that build industry credibility and trust.
• Build and implement a global internal communications strategy to support AXS’s rapidly growing, distributed workforce and evolving culture. Ensure the strategy reflects the company’s mission, values, and tone, while meeting the diverse needs of regional teams across the globe.
• Develop and implement a crisis communications strategy, working cross-functionally with legal, executive leadership, and People Ops to establish clear roles, workflows, and messaging frameworks.

What Will You Bring?

• BA/BS Degree (4-year) Relevant humanities-based major(s)
• 7+ years of direct work experience in communications, with a heavy emphasis on internal communications and some media relations
• 5+ years' in-house experience, preferably on a global scale
• 3+ years' managerial experience with min. 2 direct reports
• Experience working with and managing needs / expectations of C-Suite executives
• Strong writing and organizational skills
• Self starter who can multitask and prioritize across workstreams
• Can liaise cross functionally with strong collaboration experience
• Exceptional skills in building and maintaining internal communications structures
• Can manage agencies and partners as needed
• Can translate complex messaging into simple and easy-to-understand content

Pay Scale: $141,090 - $170,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

What’s in it for You?

• Build Something New – A rare chance to shape the future of communications at AXS — from strategy to storytelling — and make a lasting impact as we grow.
• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

 More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. 

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

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