Director, Internal Communications

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
We're looking for a strategic Director of Internal Communications to lead a high-performing team responsible for informing, inspiring, and aligning our global employee base. This leader will shape how we communicate internally, ensuring our people feel connected to the company's mission, leaders, and customers.
Reporting to the VP of Communications, the Director will drive all internal storytelling, executive communications, and global messaging strategies. You will oversee the intranet, company-wide meetings (including our weekly all-hands), and internal campaigns that support culture, change management, and business alignment.
In this role, you will:
Strategy & Leadership

• Develop and execute a company-wide internal communications strategy aligned with business goals, values, and leadership vision.
• Lead a small team of internal comms individuals to run a world-class internal communications effort. Manage and mentor, providing clarity, coaching, and career development.
• Act as a thought partner to the VP of Communications, senior leaders, and HR partners.
• Ensure communications are effective and inclusive across geographies, time zones, and functions.
• Build feedback loops to measure and improve communication effectiveness.
• Continually up the bar on what good looks like.

Executive & Leadership Communications

• Partner with the CEO, leadership team, and key stakeholders to craft authentic, clear, and consistent messaging, advise on company and functional rituals and define a POV on how we leverage our leadership voices.
• Work hand-in-hand with C-level executives to help craft their internal communications and external social media platforms such as LinkedIn. Help to ensure executives are excellent communicators both internally and externally
• Collaborate with the external communications/PR team on leadership communication within key external and internal moment, e.g. quarterly earnings
• Lead and prepare engaging content in partnership with leadership and the team for key internal moments including weekly meetings and global updates.

Change & Culture Communications

• Develop communication strategies that support culture, inclusion, organizational change, and business transformations.
• Work hand-in-hand with People Ops, Learning & Development and Culture teams to help amplify their work and efforts across the organization
• Company lead for crisis and change management communications

Channels & Content

• Lead the strategy, planning and production of all company-wide events. Owning all company meetings, weekly town halls, lunch-and-learns from event flow, to content and day-of execution, with the ability to keep these meetings fresh, fun and informative
• Own the editorial calendar and manage the development of internal stories, updates, and announcements.
• Establish a channel strategy for how to best utilize and drive adoption of internal platforms, such as Slack and the intranet.Leverage data and insights to constantly inform and improve engagement through our content and channel strategy

Who You Are:

• 15+ years of experience in internal communications for a consumer, B2B or tech business
• Comfortable coaching and advising senior leadership and executives on messaging, social media strategy, and change management best practices. CEO partnership experience required.
• Stays current on internal communications trends and best practices, including researching and implementing new technology to improve the employee experience
• Effective at running internal communications on a global scale with multiple offices around the globe, working with regional Klaviyo leaders
• Ability to foster tight-knit relationships with C-level executives across an organization and work hand-in-hand with them on sensitive communications issues
• Ability to work closely with internal and external PR team members to coordinate communications around launches, changes in the business and ensure that internal teams always hear the news first
• Ability to thrive working in fast-paced, fluid and challenging environments
• Obtains a unique knack for creative brand building and clever problem solving
• Able to maintain confidentiality and high ethical standards
• Requires a deep understanding of internal comms and executive thought-leadership at a fast-growing tech company
• Exceptional writing, editing, and storytelling skills with an ear for tone and nuance.
• Strategic thinker with operational chops-comfortable zooming in on details and out to the big picture.
• Deep understanding of culture as a business asset and communication as a culture lever.

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Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range For US Locations:
$168,000 - $252,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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