Lead and grow an insurance sales organization, overseeing Sales Managers and agents to increase new business and sales volume. Ensure compliance, manage hiring/training/performance, build carrier relationships, resolve member issues, optimize processes and workflows, and keep leadership informed on industry and legislative changes.
Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?
At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.
As a leader of leaders, the Director, Insurance Sales will be responsible for overseeing a team of Sales Managers, focusing on Insurance Sales and New Business Development. The goal of this role is to increase sales and overall sales volume, through strong leadership focused on employee growth, development, and engagement. Remains abreast of legislative and competitive advances in the Insurance Industry. Provides guidance and leadership to support compliance with regulatory reporting requirements. Provides information and problem resolution support to Club management; ensures delivery of Five Diamond Service. Design and implements new processes, programs, and systems that will increase service to members and increase our competitive edge.
What you will do:
At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.
As a leader of leaders, the Director, Insurance Sales will be responsible for overseeing a team of Sales Managers, focusing on Insurance Sales and New Business Development. The goal of this role is to increase sales and overall sales volume, through strong leadership focused on employee growth, development, and engagement. Remains abreast of legislative and competitive advances in the Insurance Industry. Provides guidance and leadership to support compliance with regulatory reporting requirements. Provides information and problem resolution support to Club management; ensures delivery of Five Diamond Service. Design and implements new processes, programs, and systems that will increase service to members and increase our competitive edge.
What you will do:
- Responsible for managing Insurance Sales and Developing New Business to increase sales and overall sales volume. Will be responsible for direct oversight of a team of Sales Managers and their teams of sales agents. Promotes a culture of coaching, mentoring, and growth in a growing Insurance Sales organization.
- Oversees the activities of the Insurance sales managers and staff. Limits Errors and Omissions exposures by ensuring compliance with standardized procedures. Analyzes historical performance, market factors, competitor’s position and accessibility of products to develop procedures, programs and performance measures to achieve sales and service goals. Oversees implementation, monitors results, and initiates corrective action. Ensures that Club policies and procedures are followed.
- Develops business relationships with existing and prospective Insurance Company representatives. Continuously build relationship and maintain interactions with new insurance vendors. Schedules regular touchpoints, ensuring sales manager and agent awareness and knowledge of products. Creates mutually beneficial marketing schemes and participates in first-level commission structure negotiations. Partners with senior leadership to devise new business strategies.
- Oversees the employment process for insurance staff, including hiring, training and performance management. Ensures appropriate staffing levels. Authorizes personnel and salary actions. Recommends performance standards and goals. Monitors individual compliance with legal and Insurance licensing requirements, ensuring all Agents are involved in continuous improvement efforts. Works with senior leadership to resolve Insurance staffing or service delivery issues. Ensures that staff is thoroughly knowledgeable about Insurance products and comply with all related laws, regulations and practices. Identifies training needs.
- Resolves member complaints, maintaining goodwill. Authorizes exceptions to policies. Utilizes all available resources to provide positive alternatives to resolving conflicts and discrepancies. Works with MCIC or carrier underwriting staff to obtain approval for exceptions.
- Safeguards Club assets by continually monitoring payment process. Makes recommendations to senior leadership team regarding streamlining workflow and creating checks and balances within the system. Ensures all sales staff adheres to policies and procedures. Responsible for consumer quoting platform workflows, maintenance, and updates.
- Teams with Customer Service, Agency Support, Underwriting and Branch Management to coordinate the internal/external phases of service delivery. Keeps stakeholders abreast on policy or procedural changes.
- Keeps abreast of legislative or industry changes that may impact business. Analyzes industry trends. Reviews trade magazines and Internet articles. Makes recommendation to Senior leadership regarding right sizing, advertising, product mix, etc. Keeps staff informed of industry changes, agency and company changes, and vendor requirements.
Education
- Bachelor's Degree in Insurance, Business, or related field required or 6-8 years of additional relevant experience required
- Master's Degree Insurance, business, or related field preferred
Experience
- 8+ years Insurance Sales experience required
- 6+ years direct leadership required
Licenses and Certifications
- Valid P & C License for resident/work state Upon Hire Required
- Valid Life license Upon Hire Required
- Professional Tier Insurance designation (ARM, SM, AIS, API, AIC, AU, LUTCF, AAI, AIAF) Upon Hire Preferred
- Completion of Leadership Tier Insurance designation (CPCU, CLU, CIC) strongly Preferred
Why AAA Northeast
Career Growth: With ongoing world-class training and proven career paths, you'll have the opportunity to develop expertise and advance your career within AAA Northeast.
Trusted Legacy: With over 120 years of service excellence, we have a long track record of protecting our members as well as our employees and their families.
Future-Focused: With new business offerings and increasing digital presence, we are focused on innovating for the future to sustain our success.
What We Offer
- Award-Winning: We’ve been named as a Top Employer for the last 7 years
- Health Coverage: Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options.
- Retirement: 6% company match on 401(k) retirement plan contribution, with contributions fully vested and made every pay period
- Paid Time off: 3 weeks’ vacation, 12 holidays, 8 sick days, 48 hours of volunteer time annually
- Additional Perks: Free AAA membership, insurance discounts, travel commission refund, up to $625 in Wellness Incentives, up to $6k in tuition reimbursement, and more!
- Compensation: Competitive base pay, annual bonus opportunities, and for certain roles, additional monthly and/or quarterly incentive compensation. The posted salary range represents the full range grade for this role, with individual pay based on job-related skills, experience, shift, and geographic location.
At AAA Northeast, how we work together matters. We are a highly collaborative organization that values connection, transparency, and trust. Our “cameras on” approach during virtual meetings reflects our expectation that team members are present, engaged and actively participating, helping to build strong working relationships and a sense of shared accountability, no matter where we’re located.
We are also proud of our diverse culture, shaped by the talents, experiences, and perspectives of our employees. AAA Northeast is an equal opportunity employer and is committed to fair and equitable practices in recruiting, hiring, and advancement. We do not discriminate based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.
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