Director, Implementation Services

About Radicle Health: 

Radicle Health is a collection of human services software products created and designed to foster collaboration and experimentation across our teams so that we can collectively better serve our communities. We believe technology is at the root of success in the human services sector, but that no single system can meet the needs of every agency. So we’ve built Radicle Health around this guiding principle. Our products are 100% committed to their customers and the individuals their customers serve. But under one roof, our teams can learn from each other, can more quickly test ideas, and can think holistically about our communities and the people at the center of those communities. Learn more at www.radicle-health.com 

About the Job: 

Radicle Health is looking for a Director of Implementation Services In this role, you will define and drive the strategic vision for the implementation, training, and content functions, ensuring alignment with organizational growth objectives and enhancing customer success outcomes. This role provides executive leadership and oversight across the implementation, content, and training teams, fostering a culture of operational excellence, innovation, and accountability. Leveraging industry insights and emerging technologies, the Director will develop forward-looking strategies that optimize customer onboarding and education initiatives, ensuring they are scalable, efficient, and deliver significant value to both customers and the business. The ideal candidate will drive continuous improvement initiatives, champion best practices, and cultivate a high-performing, customer-centric organization that supports long-term business success.  

Who you are: 

• Seasoned Leader: Implementation team leadership experience with proven results and a passion for customer empathy
• Customer-centric: You’re genuinely passionate about helping customers solve their business problems and serving as an advocate for their success by leading impactful, engaging sessions and synthesizing valuable feedback on their behalf back to cross-functional teams.
• Relationship-builder: You have a honed ability to build relationships, using both courage and candor in a manner that fosters credibility, trust, and opportunity with clients and colleagues. You understand different stakeholder dynamics and how to optimize for what’s best for all involved.
• Strong Cross-functional Partner: you build collaborative relationships with your cross-functional partners. You understand other teams’ priorities, how they overlap with yours, how to stay aligned, and how to keep projects moving
• Solutions-oriented: You have a growth mindset, a high general business acumen for what drives success for our clients as well as how change impacts that success, and an aptitude for taking the initiative and problem-solving in the face of ambiguity.

• Strong problem-solving skills: you can learn about a problem, create a recommended data-first approach, and design a strategy based on what you learn

What you’ll be responsible for: 

Strategic Leadership and Vision

• Define and drive the strategic vision for the implementation services function, ensuring alignment with organizational growth objectives and enhancing customer success outcomes.
• Provide executive-level leadership and oversight to the implementation, content, and training teams, creating an environment of operational excellence, innovation, and accountability.
• Leverage industry insights and emerging technologies to inform the development of forward-looking implementation strategies, ensuring the company remains at the forefront of customer experience innovation.
• Develop and implement scalable, efficient customer implementation and training frameworks that drive value for both the organization and its customers, ensuring sustainable long-term success and differentiation in the market.

Implementation and Onboarding

• Strategically guide the customer onboarding lifecycle to ensure alignment with business goals, customer success, and operational efficiency.
• Develop and drive the overarching implementation strategy in collaboration with functional leaders, ensuring scalable processes that support company growth and customer satisfaction.
• Foster cross-functional collaboration between implementation, product, and sales teams to streamline onboarding processes, ensuring seamless customer experiences.

Training and Customer Education

• Shape the strategic direction of customer education initiatives to support product adoption, engagement, and retention.
• Lead the creation of scalable training and education programs that address evolving customer needs and market trends, ensuring alignment with the company’s long-term goals.
• Collaborate with leaders across the business to identify key customer challenges, integrating insights into ongoing training content and delivery methods.
• Drive continuous improvement in customer learning experiences by setting benchmarks for success and utilizing data to optimize educational outcomes.

Continuous Improvement and Best Practices

• Lead the strategic development of continuous improvement initiatives, driving process innovation and operational excellence across all implementation services.
• Cultivate a culture of high performance, innovation, and continuous learning across the implementation organization, aligning with broader company objectives.
• Establish frameworks and strategies for professional growth and skill development, empowering team leaders to build high-performing teams.
• Champion the adoption of industry best practices across all implementation activities, ensuring scalability and alignment with long-term business goals, customer satisfaction, and retention.

What we offer: 

• Unlimited PTO policy 

• Competitive medical, dental, and vision healthcare coverage  

• 401k matching 

• Paid holidays 

• Volunteer time off 

• Paid parental leave 

• Remote work stipend  

• Compensation: $150,000 - $200,000 Base Salary

• Location: Remote 

Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. More information about the salary range specific to your working location and other factors will be shared during the hiring process. 

Radicle Health is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Radicle Health does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy.