Director, IIS Customer Engagement Platform

Director, IIS Customer Engagement Platform
Role Summary
The Director, IIS Customer Engagement Platform is a key partner to the their assigned CEP leadership team. They work to maximize the performance and effectiveness of the customer facing team by leading insights generation and innovative strategy development. This role is responsible for strategic planning, providing analytic and strategic support, optimizing field force deployment, and business planning.
In addition, this colleague will lead multiple strategic initiatives and priority projects in collaboration with the CEP and Marketing organizations, as well as other pan-US functions and departments. The goal is to ensure effective support for the business and facilitate the exchange of critical information with relevant stakeholders.
Joining this distinctive function offers colleagues the opportunity to prepare for promoted opportunities across various functions, such as sales leadership, account management leadership, marketing, commercial operations, and advanced analytics.
ROLE RESPONSIBILITIES
The individual should possess a combination of strategic thinking, hands-on analytical expertise, project management skills with excellent communication and presentation abilities to help the organization achieve aggressive patient impact and revenue targets. They will report directly to the Primary Care CE Lead and collaborate closely with VP and National Sales leads, brand commercial leads, sales, account management, payer, Medical, corporate affairs, legal, finance, external third-party vendors, operations and Digital.
Key responsibilities include:
Lead TA sales strategy

• Lead scorecard review with sales and Marketing leaders at regular business review discussions to track performance and share best practices and key insights
• Partner with PC cross-functional partners and Commercial Analytics (CMO) colleagues to share and align on insights, strategies, and reporting
• Identify opportunities and gaps in strategy/ tactical execution, develop and implement solutions via frequent interactions with field-based colleagues, brand team leaders and cross-functional partners
• Develop a PC partnership & PFE collective advantage with learnings to enhance our organizational effectiveness aligned to our Purpose Blueprint 2.0

Optimize field force deployment

• Leverage analytic capabilities develop optimized field force scenarios for sizing, structure, and targeting
• Partner with CE team lead to facilitate cross-functional teams to assess, design and implement deployment solutions aligned to operating plan and brand strategic priorities
• Develop tools and resources for leaders to optimize deployment based on local market dynamics, vacancies, and portfolio changes
• Proactively identify opportunities to drive innovation in our go-to-market model (structure, roles, technology and/or capabilities)

Project Management

• Plan, direct and coordinate new and ongoing projects to ensure on-time completions within budget and successful deployment
• Connect granular task to longer-term strategic initiatives for greater PC
• Serve as a key liaison between leadership, vendors and key stakeholders to accelerate project success
• Innovate and bring forward potential solutions to unmet, strategic needs across PC functions

BASIC QUALIFICATIONS

• BA/BS Degree required. MBA or other advanced professional degree (e.g., PhD, MD, JD) preferred
• 8 years of previous pharmaceutical, biotech, or medical marketing/sales/consulting experience with a strong knowledge of the pharmaceutical marketplace and deep understanding of the pharmaceutical industry, broader trends in healthcare landscape and economics.
• 2+ years of hands-on commercial analytics experience including broad background in consulting, business analytics, finance, health economics, marketing strategy or equivalent set of experiences required
• Excellent analytical skills, including strategic thinking, ability to frame problems and opportunities using supporting data, problem solving and measuring impact
• Demonstrated proficiency at leading complex multi-faceted projects and managing cross-functional teams
• A thought leader and self-starter, proactively identifying the need for specific analyses and programs, and marshaling the resources to evaluate and resolve the most challenging, strategic issues
• Demonstrated leadership skills, ability to lead change and influence without direct authority
• Ability to influence and establish good working relationships with senior executives
• Excellent communication skills, including presentations, PowerPoint/written, meeting facilitation, and one-on-one/small group
• Passion for innovation and excellence in achieving results
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
Other Job Details:

• Work location: Flexible; 2-3 days onsite/week
• Last Day to Apply: May 4, 2025

The annual base salary for this position ranges from $156,600.00 to $261,000.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
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