Director of Hardware Operations

ButterflyMX is on a mission to empower people to open and manage doors & gates from a smartphone. Our products are installed in more than 20,000+ multifamily, commercial, gated communities, and student-housing properties worldwide, including properties developed, owned, and managed by the most trusted names in real estate. Our features are designed for developers, owners, property managers, and tenants and our products lower operating costs and improve tenant satisfaction.

Developers and owners no longer need to run building wiring or install in-unit hardware. Property managers can grant building access, revoke permissions, and review entry logs from an online dashboard. Residents can open doors from their smartphones, issue visitor access, and see who is trying to enter the building.

Fantastic people are the key to our success. As a distributed, primarily remote workforce, we’re looking for more intelligent, passionate, collaborative, ai-forward, and down-to-earth individuals to join our growing team. We’re driven by a shared commitment to excellence and innovation, grounded in our core values: We delight our customers, We take ownership, We are a community of collaborators, We speak up, We think big and do small, and We are tenacious.

ButterflyMX is looking for a Director of Hardware Operations to join our team in Irvine, CA. This is a high-impact, fast-paced role that requires a special blend of hands-on leadership, technical expertise, and deep industry knowledge. Reporting to the Senior Vice President of Hardware, this position will own several business-critical verticals, including inventory and logistics operations, cost accounting, warranty operations, fulfillment optimization, continuous process and operational scaling, supplier management, and more.

If you are a high-ownership leader with a history of producing results and managing all-star teams, this is the role for you.

Responsibilities:

• Inventory & Logistics Ownership – Lead all inventory and logistics operations across vendor and in-house warehouses, including receiving, storage, fulfillment, low-volume assembly, returns, and repairs.
• Financial Accuracy – Ensure inventory valuations and financial records always match physical counts and statuses; oversee and correct discrepancies in inventory-related financial transactions.
• Inventory Availability & Accuracy – Prevent stockouts, minimize carrying costs, and maintain full traceability of all components and finished goods from receipt through shipment.
• Warranty Operations – Manage warranty tracking, in- and out-of-warranty status, warranty cost controls, and reserve planning; ensure repair parts and personnel are in place for timely resolution.
• Fulfillment & Reverse Logistics Optimization – Continuously evaluate carriers, delivery methods, and 3PL options to improve efficiency, speed, and cost-effectiveness.
• Process Development – Design, implement, and enforce scalable, repeatable processes for receiving, inventory control, fulfillment, and returns to ensure consistent reliability.
• Cross-Functional Collaboration – Partner with Hardware Engineering, Product, and Finance teams to enable smooth new product introductions, maintain hardware quality, and align operations with business objectives.

Requirements:

• 10+ years of experience in hardware operations, supply chain, or logistics, with at least 5 years in a leadership role.
• Proven track record of managing inventory across multiple warehouse types (in-house, vendor, 3PL).
• Strong knowledge of inventory accounting, cost control, and ERP/MRP systems.
• Experience leading warranty and reverse logistics programs.
• Demonstrated ability to design and scale operational processes in a high-growth environment.
• Excellent collaboration and communication skills; proven ability to partner across engineering, finance, and product teams.
• Data-driven mindset with strong analytical and problem-solving abilities.
• Proven experience with leveraging AI tools in both professional and personal settings. ButterflyMX is an AI-forward organization and the ability to optimize efficiency using AI is crucial in every role. 

• Comprehensive Medical (ButterflyMX covers 90% of the cost), Dental, and Vision plans (ButterflyMX covers 100% of the cost) starting day 1
• 401(k) plan with a match
• 13 paid holidays, 25 PTO days 
• Paid Family Leave
• Employee Assistance Program 
• Quarterly self-care stipends
• Access to optional benefits including pre-tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and Commuter Benefits, as well as optional Supplemental Life, AD&D, Hospital Indemnity, Disability, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance 
• And more! 

**Please note that all official communications from us will come from a @butterflymx.com or an external ButterflyMX Workable domain. Report any contact from unapproved domains to [email protected]. 

**Please ensure that you’ve whitelisted ButterflyMX as an approved domain in your email account, to avoid any issues with our communications going into your spam folders. 

ButterflyMX is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You must have the authorization to work in the US to become an employee. We strive to create an accessible and inclusive experience for all candidates and employees. If you need reasonable accommodations during the application or the recruiting process, please let our recruiting team know.