Coldwell Banker The Real Estate Centre
Director, Global Services - US Based Remote
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The Director of Global Services manages affiliate support, onboarding, and operational excellence, analyzes affiliate performance, coordinates cross-functional efforts, and builds relationships with stakeholders while ensuring accurate data and technology utilization.
Key Responsibilities
Affiliate Support, Onboarding & Operational Excellence
- Primary servicing contact for assigned Master and Direct affiliates.
- Develop and maintain servicing guidelines, training materials, and onboarding processes for new and existing affiliates.
- Ensure smooth activation and adoption of brand systems, tools, and programs; promote operational best practices and brand offerings.
Data, Insights & Performance Management
- Collect and analyze affiliate performance metrics and survey feedback to identify trends, risks, and growth opportunities.
- Provide data‑driven recommendations to improve servicing strategies and affiliate outcomes.
- Supply brand‑level inputs for dashboards, cross‑brand reporting, COE modeling, and GRN insights.
Systems Access, Technology & Accuracy
- Coordinate system access (CREST, Dash, intranet/Learning platforms); troubleshoot issues with IT/Support.
- Ensure listing/profile accuracy across global platforms and network directories.
Cross‑Functional Coordination
- Partner with Finance, Legal, Compliance, Contracts on brand reporting, renewals, agreements, invoicing, and visa documentation.
- Facilitate alignment between affiliates and internal departments to drive timely issue resolution.
Communications, Content & Brand Promotion
- Draft affiliate communications, service updates, and program announcements.
- Collaborate with PR/Marketing and brand teams to highlight international success stories and market wins; support content for events, toolkits, and executive materials.
Programming, Engagement & Community Building
- Support development/execution of Mastermind sessions, SME calls, client group meetings, and leadership roundtables.
- Manage logistics, agendas, materials, follow‑ups, and track engagement/participation.
Referral & Concierge Services
- Provide high‑touch guidance on global referral systems; offer concierge‑style agent matching for cross‑border transactions.
- Partner with Senior Manager, Broker Services (Immobel/GRN) to strengthen data integrity, adoption, and referral outcomes.
Strategic Initiatives & Value Proposition
- Contribute brand‑specific insights to COE model development and servicing enhancements.
- Support improvements to value propositions, tools, programs, and market research that elevate globalcompetitiveness.
Relationship Management
- Build trusted relationships with Master Franchise leadership and key stakeholders.
- Understand market realities and affiliate needs; tailor support and ensure alignment with brand/globalinitiatives.
Qualifications
- Bachelor’s degree required; advanced degree preferred.
- 5–7+ years in franchise operations, account management, consulting, or international real estate services.
- Strong cross‑cultural communication and relationship‑building skills.
- Proven experience supporting clients/partners in complex, matrixed environments.
- Comfort interpreting data and presenting insights/recommendations.
- Excellent project management, communication, and presentation skills.
- Ability to manage multiple markets, time zones, and priorities; international travel as needed.
Anywhere is a global franchisor of some of the most recognized brands in the real estate industry. Our Franchise Group delivers value to agents and brokers through powerful marketing, sales support systems, training, mentorship, and tools & technology that help to fuel their success in a competitive real estate environment.
Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.
At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report.
We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
- Great Place to Work
- Forbes World's Best Employers
- Newsweek World's Most Trustworthy Companies
- Ethisphere World's Most Ethical Companies
Top Skills
Crest
Dash
Intranet/Learning Platforms
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