Director, Engineering- Billing Systems

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.     

WHO WE ARE:    

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.     

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.    

We have a flock of more than 1,700 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.    

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!    

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter.   

TITLE: Director, Engineering 

WHAT YOU’LL DO:  

As Director of Engineering, you’ll lead multiple agile teams to deliver innovative, enterprise-scale software solutions that drive strategic outcomes. You’ll shape technical direction, foster a high-performance culture, and champion modern engineering practices across your teams. This role is pivotal in aligning product delivery with business value, mentoring engineers, and scaling impact across portfolios. It’s a unique opportunity to influence the future of technology in a dynamic, customer-focused environment.   

This role will lead some of our financial products/services in the Duck Creek ecosystem. 

• Lead multiple agile product teams to deliver high-quality, enterprise-scale software solutions. 

• Drive strategic planning, resource allocation, and execution across engineering portfolio. 

• Foster a culture of accountability, innovation, and continuous improvement. 

• Mentor and develop engineering team members to build high-performing teams. 

• Oversee technical execution of complex software development initiatives. 

• Champion adoption of modern cloud-native technologies and scalable architectures. 

• Collaborate cross-functionally to align engineering outcomes with business objectives. 

• Manage stakeholder relationships and ensure transparency in delivery and risk management. 

• Guide process improvements and define best practices across engineering functions. 

• Promote inner-sourced tooling and shared technology standards across teams. 

• Leverage AI tools and practices to enhance engineering productivity, decision-making, and innovation. 

• Lead with a customer-centric mindset, ensuring solutions meet performance and reliability standards. 

• Inspire a strong technical community and culture of excellence within the organization. 

WHAT YOU’VE DONE:    

• Bachelor’s or Masters Degree and/or equivalent experience relevant to functional area  

• 7+ years of experience in software development or related technical roles with a minimum 5 years of leadership experience managing global engineering teams 

• Experience with financial, payments or billing systems 

• Strong background in Agile Scrum methodologies 

KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS: 

• Experience leading cloud-native engineering teams in a SaaS B2B environment 

• Experience with public cloud platforms (Azure, AWS, Google Cloud) 

• Demonstrated ability to drive innovation and transformation across engineering teams 

• Proficiency with containerization and orchestration tools (e.g., Docker, Kubernetes) 

• Familiarity with CI/CD tools (e.g., Jenkins, pipelines, container repos) 

• Experience with infrastructure automation tools (e.g., Terraform, Ansible, Python) 

• Knowledge of observability tools (e.g., Prometheus, Splunk) 

• Strong understanding of continuous improvements for engineering teams leveraging metrics/KPIs, AI Dev Tooling (Claude Code, GitHub Copilot, etc.) 

• Strong understanding of customer lifecycle and enterprise product development 

• High emotional intelligence and ability to mentor and inspire technical leaders 

• Proven ability to lead multiple concurrent projects in a fast-paced environment 

• Excellent communication, leadership, and organizational skills 

• Experience in driving continuous improvements and operational efficiency of an engineering team 

WHAT ADDITIONAL INFORMATION YOU MAY WANT TO KNOW:    

Travel: Up to 10% 

Location: Remote US 

Work Authorization: Legally authorized to work in the country of job location. The Company does not sponsor visa petitions for this position. 

Duck Creek Technologies supports a flexible-first work environment and has employees throughout the United States. Based on a fair and equitable compensation philosophy, we have five (5) United States pay markets based on regional validated survey market data. The expected salary range for this position is between $134,500 and $217,100. This position is also eligible for an annual bonuses. The final compensation may vary due to the above listed factors and be determined based on experience and other factors permitted by law.    

We also offer a competitive benefits package that includes:  

• Flexible work environment  

• Medical, dental, vision, life and disability insurance  

• 401(k) Retirement Plan  

• Flexible Spending & Health Savings Account  

• Paid holidays, vacation, and volunteer time  

• Employee assistance program and other benefits  

The application window will remain open until the position is filled or until a sufficient number of qualified candidates have been identified. 

WHAT WE STAND FOR:    

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.    

We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.  

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/.   

Please let us know if you encounter accessibility barriers with our web content by sending an email to [email protected].   

Privacy Notice: By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws. 

Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.