Director, Digital Product Management

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Job Description:

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Director, Digital Product Management- AAA/The Auto Club Group

Reports to: AVP or Above

What will you do:

The Director of Digital Product Management is responsible for setting the vision, strategy and execution for our customer-facing digital experiences across web, mobile, self-service channels and digital touchpoints and member journeys with the focus on engaging, personalizing and simplifying member experiences. This role drives cross-functional influence and carries direct accountability for customer experience, digital adoption and operates at both a strategic and operational level – owning product vision and roadmap while building, coaching and scaling product teams. This leader aligns business objectives, customer needs, and technology capabilities to deliver measurable value through web, mobile, and platform-based products. The Director reports directly to the Assistant Vice President of Digital Engagement and Ecommerce and partners with other leaders in Marketing, IT and key lines of business. The Director will lead a team of 3-5 digital product managers and work cross functionally.

Key Responsibilities include:

• Define and communicate a clear product vision aligned to company strategy and customer needs across a portfolio of platforms, including AAA.com, MyAccount, mobile app experiences, and communications (email, SMS and chat).

• Own multi‑year product roadmaps and prioritizing initiatives and product features based on business impact, customer value, technical feasibility and strategic alignment.

• Serve as a strategic partner to other areas of business aligning product priorities to enterprise goals and providing clear, executive‑level communication on progress, outcomes, and tradeoffs.

• Oversee the end‑to‑end modernization of the AAA member mobile experience, including product discovery and delivery across agile teams including the consolidation of multiple apps into a single, unified platform that enables intuitive self‑service, clear access to benefits and rewards, and increased perceived membership value.

• Build, mentor, and lead a product organization by establishing consistent product management practices, rituals and success metrics while fostering a culture of curiosity, innovation, accountability, and continuous improvement grounded in experimentation and customer‑centric thinking.

• Partner closely with UX, Engineering, Marketing, Data, Legal, and Compliance teams while removing blockers, managing dependencies and competing priorities across teams.

• Serve as the primary product voice with senior leadership, communicate roadmap progress, performance metrics, and tradeoffs clearly.

• Implement marketing automation platforms to automate personalized customer journeys and track performance.

Supervisory Responsibilities:

• Supervises 3-5 direct reports, ranging from associate to manager level

How you will benefit:

• A competitive annual salary between $180,000 - $210,000 with annual bonus potential based on performance

• ACG offers excellent and comprehensive benefits packages, including:

• Medical, dental and vision benefits

• 401k Match

• Paid parental leave and adoption assistance

• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays

• Paid volunteer day annually

• Tuition assistance program, professional certification reimbursement program and other professional development opportunities

• AAA Membership

• Discounts, perks, and rewards and much more

Required Qualifications (these are the minimum requirements to qualify)

Education (include minimum education and any licensing/certifications):

• Bachelor’s degree. Master’s degree/MBA preferred.

• SAFe, Scrum, or Kanban training and/or certifications (e.g., SAFe Agilist, Certified Scrum Product Owner, Scrum Master, Kanban certifications)

Experience:

• 7+ years of experience in digital product management, mobile applications, ideally in a senior manager role or above.

• 4+ years leading product teams or managing direct reports

• Proven success delivering complex digital products at scale

Knowledge

• Expertise in translating marketing and consumer driven strategies into IT requirements.

• Advanced knowledge of digital engagement strategies including conversion rate optimization, customer journey mapping, and omnichannel campaigns.

• Strong business acumen with the ability to tie product decisions to outcomes

Skills

• Excellent communication, influence, and executive‑level storytelling skills

• Strong analytical mindset with the ability to translate insights into actions, sales and member experience strategies.

Preferred Qualifications

• Experience in insurance, membership models or related industries preferred.

Work Environment

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Important Note:

The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.