Director, Digital Design

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
 

Famehouse, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Fame House powers eCommerce for UMG’s labels, artists, and Bravado, along with a select roster of 3rd party clients. Our success & culture is fueled by collaboration, both within FH and with our partners. We are passionate about the impact of eCommerce for artists, providing a full service solution to grow an artist’s owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more.

How we LEAD:

Merchandise and e-commerce is part of the fabric of music culture. For artists, it’s a way to develop and further articulate their brand. For fans, it’s another pathway to connecting with an artist and the culture they represent.

The Director, Digital Design is responsible for leading the execution and delivery of best-in-class digital design across artist storefronts, campaigns, and e-commerce experiences. This role sits at the intersection of brand expression, systemized design, and commercial performance, translating creative direction into scalable, high-quality digital output.

Reporting into the VP Design & Direction , the Director, Digital Design partners closely with Creative Directors, Motion, and Content Production to ensure design work is cohesive, efficient, and aligned to the overarching creative vision. This role leads teams of designers, sets executional standards, and ensures that every deliverable meets the creative, functional, and commercial expectations.

This is a hands-on leadership role for a design leader who thrives in execution, mentorship, and operational clarity, someone who can balance craft excellence with speed, scale, and consistency.

How You’ll CREATE

• Lead the day-to-day execution of digital design across artist sites, stores, campaigns, and CRM touchpoints.
• Translate Creative Director vision into clear design direction, frameworks, and systems that scale across projects.
• Manage and mentor teams of Senior, Mid-level, and Junior Digital Designers, ensuring high quality, consistency, and professional development.
• Oversee the design delivery of multiple concurrent projects, balancing timelines, resources, and creative standards.
• Partner closely with UX/UI Designers to ensure visual design and user experience are tightly integrated and commercially optimized.
• Collaborate with Motion Design and Content Production to ensure static, motion, and content assets function as a unified system.
• Establish and maintain digital design standards, templates, and best practices to improve efficiency and reduce rework.
• Provide structured feedback, reviews, and quality control throughout the design process.
• Partner with Digital Production to scope work accurately, plan timelines, and allocate resources effectively.
• Support creative experimentation and iteration while ensuring final outputs meet delivery and performance requirements.
• Act as a design point-of-contact for internal stakeholders, helping translate feedback into actionable design improvements.

Bring your VIBE

• 8–10 years of experience in digital design, with at least 3–5 years in a design leadership or management role.
• Proven experience delivering digital design within e-commerce, brand, or campaign-driven environments.
• Strong command of digital systems, layout, typography, and visual hierarchy across responsive platforms.
• Experience leading and mentoring designers across multiple levels, with a focus on quality and growth.
• Comfortable operating within structured creative systems while still pushing craft and innovation.
• Strong collaborative instincts and the ability to partner effectively with Creative Directors, UX/UI, Motion, and Production teams.
• Clear communicator who can give actionable feedback and maintain creative standards at scale.
• Deep appreciation for music, culture, fashion, and digital storytelling.
• Experience within music, entertainment, fashion, or adjacent cultural industries strongly preferred.

Perks Playlist:

Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren’t just values—they’re how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):

• Comprehensive medical, dental, and vision coverage

• Including 100% coverage for out-patient in-network mental health services

• Fertility coverage for eligible medical plan participants

• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)

• Student Loan Repayment Assistance and Tuition Reimbursement

• 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution

A variety of ways to prioritize much-needed time away from work including:

• Flexible Paid Time Off (PTO) for exempt employees

• 3-weeks PTO for non-exempt employees

• 2-weeks paid Winter Break

• 10 Company Holidays (including Juneteenth and Wellbeing Day)

• Summer Fridays (between Memorial Day and Labor Day)

• Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.
Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.

For more information, please click on the following links.

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish

Salary Range:

The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.  All candidates are encouraged to apply.