Director, Design Strategy and Service Design - Remote

Requisition Number: 2344391
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together
We are seeking an experienced Design Director to lead our Medicare and Retirement Member Experience team in creating innovative end-to-end customer-centric experiences. The ideal candidate employs Human-Centered-Design and Design Thinking methodologies, and approaches work with a Service Design lens. You are comfortable with ambiguity, working across the enterprise and collaborating with cross-functional teams, that span various disciplines and roles. The ideal candidate will have a strong background in design, service design, or a related field, with a minimum of 10 years of relevant experience.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:

• Develop and implement design strategies that improve the customer experience and solve complex problems
• Leverage best practices and tools via knowledge of Human-Centered-Design and Design Thinking methodologies
• Leverage Service Design capabilities to collaborate with stakeholders to define, plan and design the appropriate end-to-end omnichannel experience; Identify opportunities, gaps and pain points with the ability to translate those into actionable next steps
• Lead cross-functional workstreams to collaborate, co-create, and build new customer experiences
• Leverage expertise in design capabilities such as, research, journey maps, service blueprints, personas and concepting to drive business growth
• Plan, facilitate and lead workshops with internal teams and stakeholders; facilitating conversations that drive meaningful impact
• Communicate design concepts, insights, recommendations and strategies effectively to a variety of stakeholders, including c-suite executives

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• Bachelor's degree in graphic design, user experience design, service design, or related field
• 10+ years of relevant design experience
• 7+ years experience in the following:
  • UX/UI Design and/or Service Design
  • Research Methodologies
  • Workshop planning and facilitation
  • Presentation skills
  • Proficiency in tools such as FIGMA, Miro, Microsoft 365
• 5+ years in healthcare, especially payer
• Deep proficiency in design, concepting and prototyping
• Proven solid analytical and problem-solving skills
• Proven ability to inspire and lead complex cross-functional workstreams
• Proven excellent communication, presentation, and collaboration skills

Preferred Qualifications:

• Proven track record of driving change in a large, complex, matrixed environment
• Proven bias toward action and innovative big-picture thinking
• Proven excellent resource management skills
• Proven ability to foster collaboration and create relationships with individuals on and outside of your direct team

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 to $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.