Director Data Services - Data Governance

JOB SUMMARY 

This job is responsible for developing the strategy, planning and delivery of all aspects related to data governance, data warehousing, data management and related efforts for the organization.  Directs the coordination of involvement of all business area Subject Manager Experts (SMEs) and other staff members.  Promotes the proliferation of a data driven organization in end-user processes and the integration of applications; as well as the promotion of enterprise-wide thinking among business and technical areas.  Responsible for defining, documenting, and making available data sources of truth throughout the enterprise.  Participation in project management and budgeting to assure data related projects are included in the organizational roadmap and produce tangible results. Champions the use of data as an asset across the enterprise.  Improvement and maturity of data sources to move through the life cycle of data, information, and knowledge. 

ESSENTIAL RESPONSIBILITIES 

• Perform management responsibilities including, but not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.  Plan, organize, staff, direct and control the day-to-day operations of the department; develops and implements policies and programs as necessary; may have budgetary responsibility and authority.
• Assure all related projects or initiatives are delivered on time, within the specified budget and in accordance with the agreed upon scope.
• Define, build, and maintain a data warehouse/big data platform and associated data stores that maintain an enterprise focus and meet the needs of its varied stakeholders.
• Ensure that decisions are made reflecting that position and carefully managing on the part of the incumbent to satisfactorily resolve situations with competing priorities or different perceptions, particularly among senior management.
• Communicate and act as the ambassador for data management and data governance within the organization, which includes upward and downward communication of the outcomes produced through the efforts of the team and driving the organization to a data-driven operating approach.
• Accountable for service level agreements and expectations with end-users and external stakeholders.
• Ensure that the Enterprise Data Warehouse (EDW)/Big Data platforms meets the needs of its customers.
• Deliver/manage/monitor all data extracts, both to internal and external constituents.
• Other duties as assigned or requested.

EDUCATION
Minimum

• Bachelor's Degree in Business, Information Science or other related area, or relevant experience and/or education as determined by the company in lieu of bachelor's degree

Preferred

• Master's Degree Business, Information Science or other related area

EXPERIENCE

Minimum

• 10 years of information technology experience functioning in a data warehouse environment to include at least 5 years’ performing in a managerial capacity
• 3 years of healthcare related experience
• Experience developing strategic plans and/or product road maps and communicating technical concepts to varying audiences
• Experience acting as liaison between business and technical teams, translating business terms to technical needs

Preferred

• None

SKILLS

• Analytical and problem solving skills
• Project management experience with multiple major development projects, demonstrating leadership skills and a track record of managing technical/business staff, financial resources and outside vendors
• Strong teamwork and interpersonal skills
• Ability to lead process improvement initiatives
• Strong knowledge and understanding of business needs
• Ability to establish and maintain high level of customer trust and confidence
• Demonstrated abilities in relationship management
• Strong communication skills

LICENSES AND CERTIFICATIONS

Required

• None

Preferred

• PMP

TRAVEL REQUIREMENT:

0 - 25%

LANGUAGE REQUIREMENT (other than English)?  
None

PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS

Position Type

Office-Based

Office-Based Positions

An employee in this position works in an office environment.  The position frequently requires the employee to communicate effectively with others both inside and outside the workplace (e.g., in person, via telephone, via email).  The employee must be able to understand, interpret and analyze data, solve problems, concentrate, and research, use available technological resources and systems (e.g., computers and computer programs), multi-task, prioritize, and meet multiple deadlines to complete essential tasks.  The employee generally works in a fast-paced and frequently stressful environment, must attend work on a regular and reliable basis as well as adhere to all workplace policies, and may be called upon to work outside regular business hours.

Teaches/Trains others regularly

Frequently

Travels regularly from the office to various work sites or from site-to-site

Does Not Apply

Works primarily out-of-the office selling products/services (Sales employees)

Does Not Apply

Physical Work Site Required

Yes

Lifting: up to 10 pounds

Does Not Apply

Lifting: 10 to 25 pounds

Does Not Apply

Lifting: 25 to 50 pounds

Does Not Apply

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

Pay Range Maximum:

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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