Director, Customer Success Engineering

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field, or equivalent work experience. 

• Minimum of 5 years of experience in customer success, solution architecture, or technical consulting within enterprise software organizations. 

• At least 5 years of technical team leadership experience in a regional or global capacity. 

• Proven expertise in managing customer escalations and delivering technical solutions. 

• PREFERRED: 

• Master’s degree in a relevant field or equivalent professional certification. 

• Experience with SaaS platforms, cloud infrastructure, and enterprise-level software solutions. 

• Industry experience in insurance or financial technology. 

Knowledge, Skills, Abilities & Behaviors:  

• Strong leadership skills with a focus on team development and regional execution. 

• In-depth knowledge of SaaS infrastructure and enterprise software deployment models. 

• Advanced problem-solving skills and a customer-centric approach to technical challenges. 

• Excellent collaboration and relationship-building capabilities across functional teams. 

• Strong communication and presentation skills to engage diverse audiences. 

• Comprehensive understanding of customer success metrics and best practices. 

• Data-driven decision-making abilities supported by analytical expertise. 

• Proficiency in project management methodologies and frameworks. 

• Strategic mindset with the ability to align regional objectives with organizational goals. 

• Emotional intelligence to navigate team dynamics and resolve conflicts effectively. 

• Commitment to fostering diversity, equity, and inclusion within the team and organization. 

• Adaptability and resilience in managing dynamic business challenges. 

• Visionary thinking to address emerging technologies and trends. 

• Passion for professional growth and a continuous learning mindset. 

• Accountability for achieving measurable outcomes and delivering value. 

• Resilience and composure under pressure, driving change and improvement when needed. 

Work Environment & Other Requirements:

• Travel: 10%
• Work Authorization: Must be legally authorized to work in the country of the job location

WHAT WE STAND FOR:  

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems.  As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.  

We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/. 

Please let us know if you encounter accessibility barriers with our web content by sending an email to [email protected]. 

Privacy Notice: By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws. 

Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.  

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Actual compensation for this role is determined based on a variety of factors, including job-related skills, experience, qualifications, internal equity, and geographic location, where permitted by law.

For reference, the expected salary range for this position is generally positioned as follows based on candidate location:

• 128,900 – 184,200: Candidates living in the Boston, New York City–Newark, Los Angeles, San Francisco/Bay Area, Seattle, or Washington, DC metropolitan areas
• 122,900 – 175,500: Candidates living in Chicago, Dallas–Fort Worth, Houston, Minneapolis, or Philadelphia metropolitan areas, or in Colorado, Connecticut, Maryland, Rhode Island, or Vermont
• 116,800 – 166,900: Candidates living in Georgia, Michigan, North Carolina, New Hampshire, Oregon, or Wisconsin
• 103,400 – 166,900: For all other U.S. locations

This position is also eligible for annual bonus compensation, subject to plan terms and individual eligibility.

Final compensation will be determined based on the factors outlined above and in accordance with applicable law.

Duck Creek Technologies offers a comprehensive benefits package, which includes:

• Flexible work environment
• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan with match (6% employer match up to $12,000 annually)
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Paid holidays, vacation, and volunteer time
• Employee Assistance Program (EAP)

Benefits eligibility and offerings may vary based on role and location.

The application window for this position will remain open until the role is filled or a sufficient number of qualified candidates have been identified.