Director, Contract Management

Core Responsibilities & Essential Job Functions 

Contract Lifecycle Management  

• Oversee the end-to-end contract lifecycle, including drafting, reviewing, negotiating, executing, storing, and monitoring of contracts.   

• Help build and maintain contract templates and standard clauses to ensure consistency and legal compliance.   

• Manage 3rd party sourcing of critical products & services for the FoC, template development for Request for Proposals (RFPs), and final vendor due diligence, scoring and general selection support.  

• Manage various external Legal relationships and consult with appropriate legal counsel on complex contractual terms or language modifications.  

• Develop, document and implement the FoC's contract administration related policies & procedures.  

• Manage contract onboarding and termination processes.  

• Partner with Business Owners in monitoring & assessing the performance of the FoC’s key/critical Vendors and ensuring adherence to SLA’s and other contractual conditions (insurance coverages, security provisions, employee screenings etc.).  

System Implementation & Optimization:  

• Lead or support the deployment and ongoing management of a Contract Lifecycle Management (CLM) system.   

• Drive adoption, training, and process redesign around CLM technology.   

AI & Automation  

• Utilize AI-based contract review to identify risks, flag anomalies, and accelerate contract review.  

• Provide insights and feedback to continuously improve AI model performance and usability in contract review.   

Cross-Functional Collaboration:  

• Serve as a liaison between Legal, Finance, Compliance, IT, and business stakeholders.   

• Understand business needs and tailor contract terms to align with operational and strategic goals.   

Risk Management & Compliance:  

• Ensure contracts comply with applicable healthcare laws and regulations (e.g., HIPAA, Anti-Kickback Statute, Stark Law).   

• Identify and mitigate contractual risks and escalate significant issues to legal partners and business stakeholders.  

Performance Metrics & Reporting:  

• Track and report on key contract metrics such as turnaround time, renewal dates, compliance rates, and risk profiles.  

• Recommend and implement process improvements to enhance contract cycle efficiency and governance.  

Team Management:  

• Hire, train, coach, counsel, and evaluate performance of direct reports.  

• Assume budget responsibility for the team.  

• Manage administrative and 3rd party contract negotiations encompassing as necessary the FoC Business Owner, FoC Counsel, Vendor Sales Representative and Vendor Counsel.  

• Responsible for completing additional job duties as assigned by manager. 

Qualifications 

• 7+ years of experience in business, healthcare management, or related field. 
• 2+ years of supervisory experience leading a team. 
• Experience developing RFPs, negotiating terms, drafting contracts, and managing the full contract lifecycle. 
• Proficiency in interpreting financial models and analyses. 
• Experience negotiating technology and commercial transactions, including Cloud/SaaS and software licensing. 
• Experience with Federal and State contracting preferred. 
• Budget management experience preferred. 
• Ability to work effectively with diverse communities across ethnic, linguistic, cultural, and socioeconomic backgrounds. 
• Strong alignment to organizational values, demonstrating sound judgment, flexibility, discretion, and confidentiality. 
• Proficiency in Microsoft Office (especially Excel) and related software. 
• Ability to thrive in a fast-paced environment while independently managing multiple priorities. 
• Strong stakeholder management skills with the ability to collaborate at all levels and escalate risks in a solutions-oriented manner. 
• Excellent verbal and written communication skills, including proofreading for accuracy. 
• Knowledge of data privacy and security requirements related to contracts. 
• Sound business judgment with the ability to escalate legal issues appropriately. 
• Ability to work cross-functionally and partner with FoC Business Owners to drive contracts to completion. 
• Experience with ServiceNow preferred. 
• High attention to detail and strong interpersonal skills. 

Requests: 

• Must be able to communicate effectively within the work environment, read and write using the primary language within the workplace. 

• Visual and auditory ability to work with clients, staff and others in the workplace continuously. 

• Utilize computer and cell phone for effective communication. 

Knowledge, Skills & Abilities (organized by our company values):   

Community oriented:  

• Seeks to understand the underlying needs, desires, and values of colleagues.  

• Proactively builds spaces for others to engage in learning and community.  

• Appreciates and demonstrates collaboration across teams.  

• Serves as a role model, bringing our core values to life in your work.  

• Works well with employees at any level of employment.  

Equity informed:  

• Knowledge of multiple historically excluded groups with knowledge in I/DD (intellectual and developmental disability) communities. 

• Interest in working with and elevating employee needs.  

• Approaches work with a growth mindset, welcome feedback, and understand that humans all have biases and are imperfect as a baseline.  

Bold: 

• Challenges the status quo in service of creating advocacy informed systems and external partnerships.  

• Navigates ambiguity with excitement for problem solving.  

• Effectively manages programs from visioning to implementation + impact measure. 

• Commitment to meet agreed upon deadlines on time or ahead of schedule.  

• Transparent on action, pursuits, and outcomes. 

Wellbeing driven:  

• Willingness and commitment to self-reflection and re-thinking.   

• Ability to understand your physical, mental, social, and financial wellbeing needs with a willingness to co-create boundaries that allow you to sustainably show up and honor your humanity. 

• Capacity to contribute to and help cultivate effective + sustainable wellbeing driven spaces.  

Conditions of Employment 

• Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position. 

• Ability to obtain and maintain clearance through the Office of Inspector General. 

• Must attend any required training.