Director of Community Supports

WE ARE TITANIUM HEALTHCARE

Titanium is a healthcare company that puts heart and compassion above all else. Millions of Americans just aren’t getting the medical care they need. We’re on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost.

Join us in our mission!

SUMMARY

Under the direction of the Chief Operating Officer, the Director of Community Supports will play a crucial role in leading and overseeing the Housing Navigator teams, implementing strategic initiatives, and fostering community engagement across multiple markets. The ideal candidate will have a strong background in the medical field, coupled with extensive experience in community resource outreach.

WHERE YOU’LL WORK

Some travel is required to meet with staff and members within designated areas or based on business needs. You are eligible for mileage reimbursement for the use of your vehicle for business-related travel. Standard business hours are Monday through Friday from 8:00 am to 5:00 pm. 

WHAT YOU’LL DO

Team Leadership 

• Provide visionary leadership to the Community Supports teams, ensuring alignment with company goals and objectives

• Foster a collaborative and high-performance culture within the Community Supports department 

• Develop and implement training programs to enhance the skills and knowledge of Community Supports and Housing Navigator team members 

• Provide mentorship and training to direct reports to promote growth within the department  

Strategic Planning 

• Collaborate with executive leadership to develop and execute Community Supports strategies that align with Titanium Healthcare's mission and vision

• Develop and implement strategies to effectively engage diverse communities and markets

• Analyze market trends and competitor activities to identify opportunities and challenges

• Provide administrative oversight of monthly contract billing and tracking of outcomes ensuring that KPI and weekly reports have accurate data and are presented in a timely manner

• Responsible to manage, track, and improve all Community Supports quality initiatives

Community Engagement 

• Cultivate and maintain relationships with key stakeholders in the healthcare community, including medical professionals, community organizations, and government agencies

• Represent Titanium Healthcare at community events and establish the company as a trusted partner in healthcare services

Outreach Activities 

• Oversee the planning and execution of Community Supports activities, ensuring they are aligned with the company's objectives and compliant with relevant regulations

• Monitor and analyze performance metrics, providing regular reports to executive leadership

Cross-Functional Collaboration 

• Collaborate with other departments, including marketing, sales, and operations, to ensure a cohesive and integrated approach to all Community Supports initiatives

• Work closely with internal teams to identify opportunities for improvement and innovation in Community Supports strategies

• Perform other duties and projects as assigned

WHO YOU ARE

• Strong understanding of the CalAIM program and Community Supports resources
• Experience working with community resources and building strategic partnerships 
• Detail oriented with excellent time management, business acumen and data driven  

• Excellent interpersonal and communication skills 
• Ability to develop and execute strategic plans
• Supervisory or managerial experience leading a team of direct reports
  

Sensory Requirements

• Fluent in English (written and verbal)
  
• Ability to communicate clearly in-person, by phone, and electronically
• Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation
  
• Ability to identify problems and use logic and related information to develop and implement solutions
• Excellent organizational skills and attention to detail
• Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice

Physical Activity

• Must be able to remain in a stationary position
• Must be able to move around the office and/or travel throughout community
• Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested

Environmental Conditions 

• Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures

Technology Use

• Frequent use of computers, keyboard, and handheld/mobile devices
• Ability to type for extended periods
• Competent with computers, email, virtual platforms, and Microsoft Office based programs

WHAT YOU’LL NEED

• Bachelor’s degree in business, health administration, public health, social services or another related field
• Minimum 5+ years progressive experience in business development and 3+ years of experience in healthcare administration

• Distraction-free home workspace with a secure internet connection

NICE TO HAVES

• Master’s degree
• Bilingual in Spanish

WHAT YOU’LL ENJOY

• Make an impact: an organization who cares about its employees, communities, and the future of healthcare
• Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself
• Growth: opportunities to develop and grow your career with us
• Community: you are encouraged to have a voice, share your opinions, and have an individual impact on the business
• Paid Time Off: 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, reproductive loss, and therapy
• Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model
• Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan
• Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare
• Flexible Spending, Health Savings & Dependent Care Accounts
• Life/AD&D insurance funded 100% by Titanium Healthcare
• Supplemental Short-Term Disability

• Employee Assistance Programs
• Protect your pet(s) with Pet Insurance
• 401(k) plan 

EEO Statement

At Titanium Healthcare, our mission is to fearlessly reengineer the way healthcare works to reduce costs, ensure better outcomes, and provide everyone, everywhere, with the kind of compassionate and coordinated care they deserve. We believe that achieving this mission starts with a diverse and inclusive workforce.

Titanium Healthcare is an equal opportunity employer. We are committed to promoting and celebrating all backgrounds and encourage all applicants, regardless of race, religion, gender, sexual orientation, disability, age, marital status, parental status, military or veteran status, or any other legally protected status, to apply. We believe that diversity and inclusion drive innovation and equity in healthcare, enabling us to better serve our communities and make a lasting impact.