Director, College Partner Services

QuestBridge connects high-achieving students from low-income backgrounds with a thriving community and transformative educational, career, and life opportunities that help propel them to lives of fulfillment, meaning, and purpose. We are searching for a Director of College Partner Services to lead our team that oversees operations related to our college partners, as QuestBridge seeks to connect high school students to undergraduate opportunities. These operations include processes around application development; application reading, evaluation, and selection; delivery of information and communications to college partners; management of summer school partnerships; and more. Reporting to the Managing Director, the Director will be a key player in furthering the QuestBridge mission. 

• Lead the College Partner Services team, working closely with the Managing Director to set ambitious goals and guide the team in meeting these goals. 
• Collaborate with key staff across the organization to strengthen QuestBridges’s outcomes and drive team’s efforts to innovate on current programs and processes to drive efficiency and ensure scalability. 
• Develop deep understanding of college partners in order to inform the development and improvement of programs and operations that can propel QuestBridge students into their futures. 
• Oversee communications to partners, ensuring messaging is presented in a clear and concise way.
• Drive efforts to analyze data trends to better understand our applicant pool, outcomes, and profiles that interest our college partners. 
• Manage college partner participation in QuestBridge outreach and education efforts, such as our in-person and virtual conferences. 
• Contribute to creation, planning, and execution of new initiatives.
• Manage College Partner Services team members. 
• Perform other administrative and miscellaneous tasks as needed.

• Bachelor’s degree and at least ten years of full-time professional experience.
• Passion for and knowledge of issues in higher education, particularly highly selective college admissions and financial aid processes.
• Demonstrated success in overseeing complex programs while working with key managers and outside constituents.
• Process oriented with strong organizational skills and ability to understand and communicate complex processes in a straightforward way.
• Ability to manage multiple programs while maintaining a high level of organization and professionalism.
• Strong comfort with technology and data, with the ability to evaluate and improve current operations. 
• Excellent written and oral communication skills, with superior writing and editing ability. 
• Experience supervising and managing others.
• Heightened sensitivity to students from low-income backgrounds and a strong track record of handling sensitive personal information and situations.

• Experience with Microsoft Excel (including pivot tables, IF statements, VLOOKUP, and other advanced functions), Adobe Creative Suite, Salesforce, Tableau and Slate.
• Understanding of statistical analysis.

• Strong work ethic, with intense drive to reach goals and contribute to the success of the organization.
• Exceptional attention to detail, but able to maintain focus on the larger picture. Rigorous quality standards in terms of quantitative accuracy, text editing, and visual aesthetics.
• Strong belief in the goals and mission of QuestBridge.
• Warm, professional demeanor and communication style.
• Team player who enjoys working collaboratively with a small team of colleagues.
• Deep-seated personal integrity.
• Self-starter, with ability to self-manage and take ownership of work. Keen sense of accountability.
• Ability to maintain confidentiality and exercise good judgement in difficult situations.
• Desire to grow and develop professionally. Quick study, independently resourceful.

Competitive compensation commensurate with experience and skills for the position. The range for the position is $95,000 - $115,000.  

QuestBridge strives to provide the best possible benefits for our team members. Benefits include medical, dental, and vision insurance; generous PTO, holidays, and annual end-of-year office closure; 401k; paid parental leave; remote work stipends; flexible work hours; and many more.

This is a regular, full-time position that is remote within the US. Employees will be expected to be engaged online and travel when necessary.

QuestBridge connects high-achieving students from low-income backgrounds with a thriving community and transformative educational, career, and life opportunities that help propel them to lives of fulfillment, meaning, and purpose. 

From our founding over 30 years ago, QuestBridge has always been an organization focused on creating opportunities for students from low-income backgrounds, regardless of race, geography, or academic interest.