Director, Cloud Operations

Otsuka Precision Health is a health experience company that brings personalized care within reach through products and services for mental and physical well-being. Combining the power of human interaction with technology, we tailor solutions to support individual health needs and improve how people engage. Data is the cornerstone of our platform, connecting people and partners and strengthening our collective impact on total healthcare.

About This Team

The Architecture & Engineering team designs, develops, and maintains scalable, secure, and efficient technology solutions focused on enhancing patient experiences and driving operational efficiencies. The team defines technical standards and architectural frameworks aligned with strategic goals and industry best practices. Collaborating closely with cross-functional partners, the team delivers robust platforms, data-driven solutions, and innovative technologies that directly improve patient outcomes and optimize business processes.

About This Role

The Director, Cloud Operations is responsible for managing, operating, and enhancing our cloud environments on AWS and Google Cloud Platform (GCP), ensuring optimal scalability, security, reliability, and performance in alignment with our growth objectives. The Director will oversee daily operational functions, including infrastructure monitoring, incident management, resource provisioning, cost optimization, and compliance. This role will collaborate closely with architecture, engineering, and security teams to drive continuous improvement, streamline operational efficiencies, and maintain high standards for cloud infrastructure operations.

Key responsibilities include, but are not limited to:

• Lead and mentor a team of DevOps and MLOps engineers, fostering professional growth and ensuring operational excellence.
• Design, implement, and oversee cloud infrastructure solutions on AWS and GCP.
• Lead infrastructure strategy, planning, deployment, and ongoing maintenance.
• Ensure robust security practices and compliance across cloud environments.
• Automate infrastructure provisioning and management using Infrastructure as Code (IaC) tools, such as Terraform.
• Support software engineering teams by enabling efficient and reliable CI/CD pipelines.
• Optimize cloud infrastructure for performance, reliability, and cost-effectiveness.
• Proactively monitor systems, manage incidents, and resolve infrastructure issues promptly.
• Maintain comprehensive documentation on infrastructure design, policies, and procedures.
• Provide support for development tools including GitLab, Atlassian stack (Jira, Confluence, Bitbucket), and other related tools.
• Oversee and manage integrations with Single Sign-On (SSO) solutions utilizing Okta, ensuring secure and seamless access management across applications.

Required Skills & Qualifications:

• Expert level knowledge of AWS and Google cloud infrastructures
• Experience required in setting up and managing networking within AWS and GCP, including VPCs, subnets, security groups, routing, and network peering.
• 7+ years of experience managing cloud infrastructure, particularly AWS and/or GCP.
• Experience in VPN setup and management across AWS and GCP, including site-to-site and client VPN configurations.
• Proficiency with Infrastructure as Code tools, specifically Terraform.
• Experience with containerization technologies like Docker and Kubernetes.
• Strong knowledge of CI/CD processes and associated tools (e.g., GitHub Actions, Jenkins, GitLab CI).
• Extensive hands-on experience with SSO solutions, especially Okta or Auth0, including administration, integration, and management.
• Familiarity with cloud security standards and compliance requirements.
• Exceptional problem-solving, communication, and leadership abilities.
• Bachelor’s degree or higher in computer science, engineering, or a related field

• Cloud certifications (AWS Solutions Architect, Google Cloud Professional Architect, etc.).
• Experience working in fast-paced startups or agile development environments.
• Strong scripting and automation skills (Python, Bash, etc.).
• Experience with multi-cloud infrastructure and support (AWS and GCP)

About Our Culture

As we work to develop solutions that enhance peoples’ lives, we also work to care for our teammates’ professional and personal growth and well-being.

GROWTH & DEVELOPMENT

As a member of our team, we see your growth and learning as being critical for an individual career.  We will work with you within your first 30 days to establish a growth path that aligns your aspirations with ours.

CORE COMPETENCIES

• Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
• Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
• Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
• Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
• Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
• Empowered Development - Play an active role in professional development as a business imperative.

Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.

Company benefits: Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.

Come discover more about Otsuka and our benefit offerings; https://www.otsuka-us.com/careers-join-otsuka.

Statement Regarding Job Recruiting Fraud Scams

At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives.  They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.

Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.

Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.

To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website https://vhr-otsuka.wd1.myworkdayjobs.com/en-US/External.

Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka’s call center at: 800-363-5670. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: https://www.ic3.gov,  or your local authorities.

Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (“Otsuka”) does not accept unsolicited assistance from search firms for employment opportunities.  All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka’s application portal without a valid written search agreement in place for the position will be considered Otsuka’s sole property.  No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.