The Director of Client Success leads product sales execution, manages client relationships, tracks sales goals, and develops fundraising strategies for nonprofit and political organizations.
At MissionWired, we help our partners create revolutionary fundraising strategies that advance their mission, change our country, and have a positive impact on the world.
MissionWired is the only wholly integrated direct marketing agency for nonprofits and Democratic organizations. We help our partners tell big, ambitious stories that invite their supporters into communities to raise mission-changing revenue. Our results are unrivaled, having converted more than $4.5 billion in donations to the world’s most trusted philanthropies and groundbreaking campaigns. We do it over email and SMS, in the mail, across social media, everywhere. We don’t think in terms of channels; we’re single-minded in pursuit of your success.
We’re innovative, progress-obsessed, do-gooders who care deeply about social change and continuing to push the limits on what we can accomplish together. We’ve brought strategies to life for nonprofit organizations working around the world, including Sandy Hook Promise, Human Rights Watch, The Humane Society of the U.S., Save the Children, and Friends of the Earth. Over the years, we have worked with various progressive political organizations and believe that each election cycle is an opportunity for us to support organizations across the country and elect Democrats to legislative bodies up and down the ballot.
We’re an equal-opportunity employer and take seriously our commitment to equality and equity. Our efforts to be inclusive and create opportunity don’t end when someone joins us – they begin.
We’ve set our sights on changing the world through our work and with our clients, and representation is at the foundation of what we do. We know that diversity of thought and background makes us stronger. That’s why we’re committed to building and maintaining a diverse community.
Every new team member broadens our perspective and allows us to think bigger. We’ll be at our best when people from underrepresented communities and people with a range of perspectives and lived experiences want to come, stay, and push the boundaries of what’s possible.
Overview: We’re seeking a Director of Client Success to join MissionWired Growth Team and drive the success of our product sales efforts. This role is perfect for someone who has a strong nonprofit network, loves building relationships and understands how fundraising strategy works and what nonprofit leaders care about. You identify first and foremost as a problem-solver (as the best salespeople do), with expertise and honed intuition around clients’ acquisition and retention objectives. As the Director of Client Success you’ll partner closely with the existing Growth Team, including the Senior Vice President of Growth, to execute product sales strategies and build strong, lasting client relationships. You’ll lead in developing and implementing strategies to scale this work.
In this role, you will have the unique opportunity to immerse yourself in the world of product sales, fundraising, and communications strategies. If you are detail-oriented with a curiosity-driven mindset, a proactive and efficient problem solver, and thrive in fast-paced, campaign-like environments where urgency matters, then we want you to join our dynamic team!
At the heart of what we do is mobilizing activists, winning elections, and changing the world. We’re looking for someone eager to contribute to our mission, learn, grow, and make an impact every day.
Successful candidates will be responsible for:
- Tracking progress toward monthly and quarterly sales goals;
- Leveraging their nonprofit network to introduce our products to organizations that need them most;
- Working with the Finance Team to ensure the proper revenue tracking is set up and maintained;
- Building and maintaining sales reporting structures;
- Maintaining and growing their own book of business, primarily focused on the member-only client segment;Developing and scaling systems to ensure smooth execution, timely follow-through, and measurable growth;
- Setting up structures to ensure clients get appropriately cadenced outreach to maximize sales;
- Managing the implementation of new sales strategies, in collaboration with the SVP of Growth;
- Presenting new products, exciting results, or other relevant product information to the Accounts Team to enable them to effectively sell to their strategic services clients;
- Maintaining a resource library for both the Growth and Accounts Teams related to co-op products, in collaboration with the Marketing and Product Teams;
- Serving as an ad hoc resource to the Accounts Team on sales-related questions;Collaborating with the Product Management Team to help with the development of new and existing products and implement improvements to the deliveries process;
- Supporting the professional growth of colleagues via training and intentional mentorship;
- Maintaining client satisfaction including managing relationships, delivering industry-leading results, and providing exceptional customer service;
- Advising clients on industry best practices and emerging strategies; andSupporting business development efforts and participating in new business pitches.
Must-have qualifications:
- 5 or more years of in-house non-profit, campaign or agency experience in digital or direct mail communications, fundraising, and marketing for nonprofit or political organizations;
- Experience managing cross-team projects with a variety of stakeholders;
- Client management experience – ability to develop and maintain strong relationships with clients;
- Experience in nonprofit fundraising strategy, with insight into what leadership teams prioritize, what motivates decision-makers, and how urgency drives results;
- Ability to do outreach and relationship-building within their nonprofit network;
- Ability to project manage against monthly goals to achieve revenue targets;
- Excellent verbal, analytical, written, and presentation skills;
- Experience with business development or sales;
- Strong judgment and ability to simultaneously prioritize clients’ success and the business’s success;
- Excellent organization skills, detail-oriented mindset, and ability to follow through; and
- Passion for making our world a better place.
Nice-to-have qualifications:
- Experience with integrated fundraising or direct mail fundraising;
- Familiarity with Jira or similar project management tools.
Salary range for this role is $90,000 to $110,000 per year, depending on experience.
Location
We are currently working remotely with no return to office date. Applicants may reside in the following states: AZ, CA, CO, CT, DC, FL, GA, IL, IN, LA, MA, ME, MD, MI, MN, MO, NE, NC, NJ, NM, NY, OR, PA, SC, TN, TX, VA, and WA. Due to FL legislation, MissionWired is required to participate in e-verify.
Benefits
100% employer-paid premiums for platinum-level medical plan on a national health care network
100% employer-paid life insurance and short term disability
50% employer-paid vision and dental insurance
401(k) with 3% employer contribution
17 vacation days in addition to 12 paid holidays, sick days, bereavement leave, and a volunteer day off.
Paid parental leave at 100% of your salary
Financial support for reproductive and transgender care
Flexible telecommute and remote work policies
Company issued Mac products for home offices
Cell phone service reimbursement, meal and ride-share reimbursement, and other perks available
*Supporting your team on some nights and weekends as we approach high-volume times such as elections may be required.
If you feel you can do the job and are excited about this opportunity but are not sure if you meet all the qualifications, consider applying anyway. We’d love to hear from you!
Top Skills
JIRA
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