The Director of Client Services will lead client relationships and oversee loyalty program delivery, ensuring alignment with client objectives. Responsibilities include strategic leadership, managing client accounts, driving growth, and mentoring team members.
Join a National Top Workplace
Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers.
Join Us from Anywhere
While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with:
· Flexible Time Off to recharge when needed
· Nine Company-Wide Holidays
· A diverse suite of benefits prioritizing your growth, development, and personal well-being
Discover more about our perks and benefits here.
Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role.
Kobie’s Client Services team operates at the intersection of loyalty strategy, market intelligence, and enterprise relationship leadership. As Director, Client Services, you will lead strategic client relationships and oversee the delivery of loyalty programs that drive customer engagement and grow enterprise value. This role combines strategic vision with operational excellence, requiring strong leadership, deep industry expertise, and the ability to influence senior client stakeholders.
This role blends strategic thought leadership, technical fluency, analytical rigor, and exceptional relationship management. You will guide the evolution of loyalty programs, orchestrate cross-functional delivery, and champion innovations that create differentiated consumer experiences.
How you will make an impact
- Own client loyalty program strategy and performance, ensuring alignment with client objectives and KPIs.
- Translate insights into actionable recommendations that optimize program ROI and member engagement.
- Build and maintain senior-level client relationships, acting as a trusted advisor.
- Navigate organizational dynamics to anticipate challenges and proactively address risks.
- Identify opportunities for organic growth across services, technology, and analytics.
- Co-create enhancements with clients to maintain competitive advantage.
- Partner with Technology, Product, Decision Science, and Strategy teams to deliver seamless program execution.
- Influence internal priorities based on client needs and market trends.
- Manage account-level budgets and profitability; forecast revenue and resource allocation.
- Mentor and develop team members; foster a culture of accountability and continuous improvement.
- May lead direct reports or project teams depending on account scope.
- Monitor industry trends and competitor programs to inform strategic recommendations.
Strategic Program Leadership
Client Relationship Management
Growth & Innovation
Cross-Functional Orchestration
Financial Accountability
Team Leadership
Market & Competitive Insight
What you need to be successful
- 10–12 years in client services, loyalty marketing, CRM, or enterprise program management, with significant experience in retail.
- Proven ability to lead strategic accounts and manage senior client relationships.
- Strong understanding of loyalty strategies, CRM platforms, and data-driven engagement.
- Exceptional communication, strategic thinking, and problem-solving skills.
- Experience managing budgets and driving growth within client portfolios.
- Ability to lead and inspire cross-functional teams in a fast-paced environment.
- Bachelor’s degree required; advanced degree or relevant certifications preferred.
- Ability to travel up to 20%, with peak periods up to 35%.
Who we are As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty.
A place for all We celebrate and embrace diversity at Kobie!
Employment at Kobie is based solely on an individual's merit and qualifications, which are directly related to professional competence. We do not discriminate against any teammate or applicant because of race,color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law.
We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values.
Ready to join us? If you’re ready to make an impact and grow in a supportive, innovative environment, we’d love to hear from you. Apply today and join the best and brightest in loyalty!
Top Skills
Crm Platforms
Similar Jobs
AdTech • Marketing Tech
The Senior Director, Client Services will lead client partnerships, ensuring alignment of loyalty strategies with enterprise goals, drive growth, and manage cross-functional collaboration.
Top Skills:
Crm PlatformsData EcosystemSaas Platforms
AdTech
The Director, Client Services leads strategy and revenue performance, building senior-level client relationships and ensuring high-quality delivery across accounts. Responsibilities include forecasting, managing risks, and developing high-performing teams while driving innovation in client service.
_0.png)
5 Days Ago
Easy Apply
Easy Apply
Cloud • Information Technology
The Client Engagement Director at Ensono will manage enterprise client relationships, drive sales growth, and ensure client satisfaction through consultative solutions.
Top Skills:
Application Management ServicesCloud ServicesDigital ServicesManaged Services
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
