Director, Client Partnership

WHAT WE ARE LOOKING FOR
The Director, Client Partnership is responsible for the day-to-day management of client relationships at the line-of-business and project levels. This role ensures client goals are met with excellence while driving mutual value for the client and the agency. The Director, Client Partnership acts as a trusted advisor, overseeing project execution, maintaining client satisfaction, and identifying opportunities for growth within the account.
Key indicators of success for this position include:

• Meeting annual account growth and retention targets.
• Delivering on client satisfaction metrics and creating opportunities for client referrals.
• Successfully managing scope and resolving challenges proactively.
• Driving collaboration and seamless communication across internal teams and with clients.

RESPONSIBILITIES
Client Relationship Management

• Act as the primary day-to-day contact for clients, fostering trust and collaboration.
• Develop an in-depth understanding of client goals, industry trends, and pain points to anticipate needs.
• Serve as a proactive problem-solver, addressing client challenges with strategic solutions.

Project and Scope Oversight

• Oversee the execution of projects, ensuring deliverables meet deadlines, scope, and quality expectations.
• Manage internal resources effectively to ensure efficient and high-quality delivery.
• Address scope-related challenges promptly, communicating clearly with clients and internal teams.

Client Satisfaction and Feedback

• Conduct regular check-ins with clients to gather feedback and identify areas for improvement.
• Proactively resolve issues to maintain client trust and loyalty.
• Share insights and results with clients, reinforcing the value Tangible delivers.

Business Growth and Opportunity Identification

• Identify and present opportunities to upsell or cross-sell services that align with client needs.
• Collaborate with the VP, Client Partnership to elevate growth opportunities for larger strategic initiatives.
• Leverage market insights to recommend innovative approaches that expand the agency’s role.
• Lead the development of proposals and strategies to convert new opportunities into actionable revenue streams.

Collaboration and Communication

• Ability to lead and work collaboratively across teams and influence without direct authority to deliver exceptional client work.
• Facilitate communication between clients and internal teams, ensuring alignment and transparency.
• Support the VP, Client Partnership in elevating insights, trends, and client opportunities.

Travel and On-Site Engagement

• Visit client sites regularly to deepen relationships, facilitate discussions, and ensure alignment on strategic priorities.
• Participate in client meetings, workshops, and presentations to represent the agency’s leadership and vision.

QUALIFICATIONS
 

• Experience: 10+ years in client services, account management, or a related role, preferably in an agency or consulting environment. Proven ability to manage complex client relationships and deliver exceptional results.
• Skills: Strong relationship management, communication, and problem-solving abilities. Proficiency with CRM, Google Suite, project management tools, Slack, Figma and Keynote.
• Education: Bachelor’s degree in business, marketing, communications, or a related field (preferred).
• Other: Regular travel for client meetings and events.

This role is ideal for someone who thrives in a fast-paced environment, enjoys balancing the nuances of client relationships with operational excellence, and is passionate about delivering outstanding results for both clients and the agency.
WHAT WE WILL PROVIDE
 

• This is a full-time salaried position with a combination of base pay and incentive bonus pay. Salary range is $175,000 to $210,000 annually.
• Tangible provides an array of benefits including paid time off / sick leave, 4% 401(k) guaranteed contributions after 6 months of employment, and the ability to purchase into a group rate for health coverage. 
• Tangible supplies each employee with a computer, to be used for the purposes of work that will come preloaded with the software / licenses needed to do your job. Other personal equipment and peripheral devices (such as personal phones, monitors, printers, etc.) are not provided, but Tangible provides a small stipend per pay period to support personal devices and internet costs.

ESSENTIAL MENTAL/PHYSICAL FUNCTIONS
 

• Sit or stand for extended periods using a computer, mobile device, or phone
• Work alone or with others virtually or in an office environment
• Travel may be requested or required based on client needs

WE BELIEVE IN EQUITY IN THE WORKPLACE
Tangible is committed to telling diverse stories, reflecting our diverse audiences, and drawing from diverse experiences and perspectives. Tangible is an equal-opportunity employer and values equity and inclusion.