Director, Channel Sales

About Laivly

Seeking curious and creative types! We are an ambitious company of innovators building and shaping the future of customer service technology. Our solutions help the world’s biggest brands leverage artificial intelligence, machine learning, and digital automation in their contact centers to deliver better customer experiences. Led by a team of established contact center experts, Laivly addresses the unique needs and challenges of customer service programs, with an emphasis on ethics in AI and the customer service agent experience.

About the role

The team at Laivly is looking for a Director, Channel Sales to build and scale Laivly’s channel distribution function. Working closely with our VP, Strategic Growth & Partnerships, this leader will be responsible for operationalizing the channel strategy, recruiting and enabling partners, and driving measurable revenue through indirect sales. 

The Director, Channel Sales, will own day-to-day program execution, serve as the hands-on leader executing daily channel operations, and help shape the structure that will support long-term growth.

This role is open to both Canadian and US Residents.

As Director, Channels Sales, you will…

Channel Strategy and Execution

• Partner with the VP, Strategic Growth & Partnerships to refine and operationalize Laivly’s channel go-to-market strategy.
• Translate high-level strategy into executable programs, including  partner tiers, incentives, and enablement frameworks.
• Act as a key voice in channel planning while driving execution across multiple partner types.
• Determine critical outreach and event participation activities to increase Laivly’s profile within channel partner networks

Partner Recruitment and Development

• Support the recruitment, onboarding, and management of strategic channel partners, including VARs, GSIs, resellers, and technology partners.
• Build and maintain strong executive and sales-leader relationships with partners to drive alignment and joint success.
• Develop and execute joint business plans to drive shared pipeline growth and revenue.
• Facilitate quarterly business reviews (QBRs) and establish a partner advisory council to capture feedback and influence roadmap.

Enablement and Partner Success

• Lead partner enablement activities, delivering training sessions, product updates, and certification programs to ensure partners are fully equipped to succeed.
• Partner with Sales leadership on joint account planning, opportunity management, and forecasting. 
• Serve as an internal champion for channel partners, ensuring alignment across Sales, Marketing, Product, and Customer Experience.

Program Operations & Governance

• Own deal registration, rules of engagement, and conflict resolution between direct and channel sales.
• Define sourced vs. influenced attribution models and ensure pipeline accuracy with RevOps.
• Manage partner incentive structures, SPIFFs, MDF programs, and ensure ROI reporting.
• Oversee implementation of PRM and integration with CRM for partner registration, content, training, and reporting.

Performance and Growth

•  Define and track KPIs such as sourced and influenced revenue, partner engagement, and program adoption.
• Provide regular reporting on partner performance and recommend optimizations. 
• Build and scale a team of channel managers and partner success specialists as the function expands.

As Director, Channel Sales, you have…

• Direct experience with major channel TSDs / Master Agents required. Must have worked directly with at least one of the top TSDs (e.g., Telarus, Intelysis, Avant, Sandler) for 3+ years, with proven relationships and an understanding of their partner ecosystems.
  
• Demonstrated success launching or scaling SaaS/CCaaS solutions through TSD-led channels, including onboarding sub-agents, joint GTM planning, and navigating TSD back-office processes.
  
• Established network of master agents, sub-agents, and channel managers within the TSD community.
• Deep knowledge of how TSDs evaluate and promote vendor solutions (contracting, SPIFFs, MDF programs, training enablement, portal listings, etc.).
• Experience building partner sales pipelines that source measurable revenue within the first 12–18 months of program launch.
• 8+ years in sales, partnerships, & alliances in SaaS or enterprise software, with at least 3 years focused specifically on the TSD model.
• Strong executive presence with the ability to influence senior TSD leadership as well as individual partner sellers.
• Willingness to travel 25–40% to TSD offices, channel partner events, and national roadshows.

NOTE: Candidates without direct experience working with channel TSDs / Master agents will not be considered.

Life at Laivly

Laivly gives you the opportunity to collaborate and grow your career with a creative, diverse, and passionate team. We work hard and play often, with a flexible environment that works with you. A career at Laivly means being part of a fun-loving, dedicated team of creatives, risk takers and game changers. It’s about sharing your talent and imagination to develop innovative tech that’s revolutionizing the way top brands interact with the world. 

We’ve got a shared mission—and a Laivly future. Join us today!

Laivly provides Equal Employment Opportunities in accordance with all provincial and federal laws. Laivly is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

Laivly is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.