Director, Business Systems

About G2 - The Company

When you join G2, you’re joining the team that helps businesses reach their peak potential by powering decisions and strategies with trusted insights from real software users.

G2 is the world's largest and most trusted software marketplace. More than 100 million people annually — including employees at all Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business — including Salesforce, HubSpot, Zoom, and Adobe. To learn more about where you go for software, visit www.g2.com and follow us on LinkedIn.

As we continue on our growth journey, we are striving to be the most trusted data source in the age of AI for informing software buying decisions and go-to-market strategies. Does that sound exciting to you? Come join us as we try to reach our next PEAK!

About G2 - Our People 

At G2, we have big goals, but we stay grounded in our PEAK (Performance + Entrepreneurship + Authenticity + Kindness) values. You’ll be part of a value-driven, growing global community that climbs PEAKs together. We cheer for each other’s successes, learn from our mistakes, and support and lean on one another during challenging times. With ambition and entrepreneurial spirit we push each other to take on challenging work, which will help us all to grow and learn.

You will be part of a global, diverse team of smart, dedicated, and kind individuals - each with unique talents, aspirations, and life experiences. At the heart of our community and culture are our people-led ERGs, which celebrate and highlight the diverse identities of our global team. As an organization, we are intentional about our DEI and philanthropic work (like our G2 Gives program) because it encourages us all to be better people. 

Responsible for leading the Business Systems team and ensuring the effective operation and optimization of business applications and systems. Oversees the implementation, maintenance, and support of critical business systems.

System Administration and Maintenance

• Oversee the administration and maintenance of key business systems (e.g., CRM, ERP)

• Ensure system reliability, performance, and security

• Develop and implement system upgrades and patches

Project Management

• Lead and manage business systems projects from initiation to completion

• Coordinate with stakeholders to gather requirements and define project scope

• Track project progress and ensure timely delivery

Team Leadership and Development

• Manage and mentor the Business Systems team

• Conduct performance reviews and provide feedback

• Identify training needs and facilitate professional development

We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway. 

•  8+ years of experience in Business Systems, Revenue Operations, or related fields, with 3+ years in leadership roles, preferably in high-growth SaaS environments

• Proven success leading the design, implementation, and optimization of core business systems (e.g., Salesforce, CPQ, Marketo etc.) to support go-to-market, finance, and customer success teams

• Strong understanding of SaaS business models, metrics (e.g., ARR, ACV, Churn), and end-to-end revenue processes

• Demonstrated ability to scale systems and processes in dynamic, fast-paced environments—balancing short-term needs with long-term scalability

• Hands-on experience with systems architecture, integration strategies, and low-code/no-code tools (e.g., Workato, Zapier, Tray.io)

• Exceptional project management and stakeholder communication skills, with a track record of delivering cross-functional initiatives on time and within scope

• Comfortable working in ambiguity, with a builder’s mindset and a strong bias for action

• Experience managing or collaborating with third-party vendors, consultants, or offshore development teams

• Bachelor’s degree in Business, Information Systems, or related field; Masters in technical field or relevant certifications (e.g., Salesforce, PMP, Six Sigma)

• Familiarity with compliance frameworks such as SOC 2, GDPR, or SOX

Our Commitment to Inclusivity and Diversity

At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here. 

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