Director, Business Operations, Industrial Services

***This is a remote position based out of our various work states listed on the posting.***

About the role:

The Director of Business Operations provides critical support to the U.S. Industrial Services business by driving operational alignment, optimizing platform resources, and enabling broker success. This role partners closely with the National Director, regional leadership, and cross-functional teams to advance strategic initiatives, track performance, and strengthen the effectiveness of the industrial platform.

In this role, you will:

• Provide direction and support for the industrial brokerage business's strategy, programs, procedures, and projects.

• Monitor progress against annual priorities, strategic initiatives, and operational plans.

• Prepare regular updates, reports, and recommendations for the National Director to support informed decision-making.

• Maintain regular contact and build solid working relationships with brokers and their appointed staff to ensure the highest level of service.

• Support the National Director on business development efforts and various client engagement, leveraging other functional departments, as well as regional and local resources.

• Represent Colliers at industry events and within the business community to strengthen brand presence and support business development efforts.

• Assist with the development and implementation of company-wide brokerage initiatives and new technology solutions to enable growth in industrial sector revenue

• Assist the National Director in conflict resolution issues.

• Serve as the primary connector across Marketing, Research, Operations, Technology, Legal, People Services, and other internal partners to increase efficiency and improve broker access to resources.

• Track and communicate updates on platform tools, programs, systems, and national initiatives.

• Support brokers by explaining platform capabilities, guiding resource usage, and helping identify the right contacts or tools for various needs.

• Maintain and enhance onboarding materials, including welcome guides, process documentation, and training resources for new platform team members.

• Coordinate onboarding sessions and cross-functional introductions to ensure smooth integration.

• Act as the first point of contact for broker questions regarding operations, resources, reporting, and platform functionality.

• Identify opportunities to streamline workflows and recommend process improvements.

• Assist with oversight of contracts, memberships, subscriptions and approvals.

• Assist with the annual budgeting and quarterly forecasting processes in partnership with Finance.

• Monitor monthly financial performance, review revenue trends, and identify opportunities for local or national growth.

• Maintain oversight of contracts, memberships, subscriptions, and related approval workflows.

• Conduct ROI assessments for major expenses or initiatives and prepare supporting analysis for leadership.

• Provide ad hoc financial insights, KPI tracking, and business performance reporting as needed.

• Help ensure operational compliance with internal policies and approval protocols.

• Assist the National Director with a variety of ad-hoc assignments. These might include an in-depth analysis of our top 20 investor clients, aligning efforts with Colliers' retail team, contributing to global alignment initiatives, or formulating a comprehensive five-year growth strategy plan

• Market Trends & Insights

• Partner with U.S. Research to monitor trends in the industrial sector, including supply, demand, capital flows, and economic indicators.

• Summarize key findings and deliver trend updates that support business planning, content development, and leadership strategy.

• Maintain awareness of competitive landscape shifts and opportunities for differentiation.

What you bring:

• 10+ years of progressive operations management experience managing in commercial real estate in a local or regional scope.

• Proven track record in the deployment and oversight of administrative practices in a decentralized environment.

• Leadership, strategic thinking, enterprising in nature.

• Change management champion, capable of driving successful organizational change

• Excellent communication, analytical and problem-solving skills.

• Proficiency with computer applications required, including Microsoft, Windows, Excel, Word, and Outlook.

• Strong focus on business partnership and high degree of discretion and confidentiality.

Pursuant to state/local law, Colliers is disclosing the following information:

Area/Location Specific: Remote - Various Locations Listed

Approximate salary range for this Role: $135,360 - $170,000 USD

Our salary ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Benefits 

Employees (and their families) are provided options for employer subsidized medical benefits including RX, dental, vision as well as employer paid basic life/AD&D insurance and short-term / long-term disability. Employees are able to enroll in our company’s 401k plan, which includes an employer match. Employees will also receive 10 days of sick leave and a minimum of 15-days vacation annually.  Certain senior-level roles are eligible for unlimited time off.  Employees will also enjoy 10 paid holidays plus two personal flex days throughout the calendar year.  Twelve weeks (for birth parents) and 4 weeks (for non-birth parents, including adoptive/foster parents) for paid parental leave will also be available for use after successful completion of 90 days of employment. Individuals may be eligible for different or additional benefits under applicable state law. 

Bonus 

This position is eligible for an annual bonus, based on company and individual performance. 

Applications will be accepted on an ongoing basis.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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