Director of Business Intelligence

We are seeking an experienced Director of Business Intelligence to lead and expand our BI and Analytics capabilities. Reporting into our Head of IT, Systems, and Data, the successful candidate will be a crucial leader in our growing Data & Systems org, leading a talented team of full stack analysts in collaborating with stakeholders across all departments, with a mission to increase data accessibility and drive informed business analysis to support decision-making across the org.

At Jane our BI team works with stakeholders from every department (including Finance, Go-To-Market (Marketing & Support), Product, and others), maintaining, analyzing, and visualizing data from sources including billing & revenue systems, a central CRM, product event tracking, and support operational data. In this role, you will lead a talented team of full stack analysts in elevating data literacy across Jane. Key priorities for the role include defining and maintaining centralized standards and governance as our system and business complexity continue to grow, adapting our architecture to support increased data accessibility in an AI-augmented self-service approach, and subsequently evolving our analytics operating model to closer partnership with the business on deeper business questions and insights.

This is a great opportunity to be in the driver’s seat thinking through how to bring the best of emerging AI technologies to turbocharge an internal data function. If you’re looking for an environment where you can grow, stretch yourself, and work with some incredibly talented people on problems that are positively impacting people's lives, Jane could be the place for you.

• Partner with the Head of IT, Systems, and Data to develop and execute a comprehensive AI-enabled data analytics strategy that sets Jane up for success at scale

• Establish best practice governance approaches across our data ecosystem, balancing agility to meet evolving business needs with the right level of standardization needed to ensure accuracy, integrity, and compliance at scale

• Build strong partnerships across Jane to collaborate with leaders across functions in surfacing the right insights to drive data-informed decision making at all levels of the business

• Manage and improve our existing analytics pipeline, including software, processes, and vendor management

• Foster a culture of continuous learning and data informed decision making across the company

• Mentor and develop technology leaders within the organization, including best practices around data visualization, strategic analysis, and root cause problem solving

• At least ten years of experience in Business Intelligence or a related field, with a proven track record in a leadership role within a SaaS or technology company. Experience in a product-led growth (PLG) environment is strongly preferred.

• Strong ownership mindset, and curiosity and drive for continuous improvement. Not afraid to question the status quo and push for change when needed.

• Experience balancing requirements and objectives across the organization to lead and scale a BI operating model (across people, process, and tooling) in a thoughtful way

• Strong technical skills with experience in BI tools such as Snowflake, Looker, dbt, Fivetran and Census

• Ability to build trusted relationships as a proactive, solution-oriented leader, including influencing, negotiating, prioritizing, and making trade-off decisions with commitment to the customer in mind

• Action-oriented, ready to role up their sleeves and do the detailed technical work while also building scalable processes and empowering others

• A strong perspective on the best strategy for in data modelling, data warehousing, and ETL processes at Jane

• Passion for mentorship and demonstrated success in fostering a culture of data-informed decision making

Jane is a founder-led, high-growth SaaS company born in North Vancouver, British Columbia. We’re now a team of more than 700 people working remotely across Canada, the US, and the UK, united by our mission to help the helpers.

We build the products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities. That level of impact means every person at Jane plays an important role in how we show up for our customers. We’re all responsible for being deeply connected to their needs, obsessed with improving their experience, and proud of the difference our work makes in their day-to-day lives.

Jane is growing fast, and that growth brings exciting challenges that call for adaptability, resilience, learning agility, and humility. We’re proud of what we’ve built and quick to admit what we don’t know yet. We listen, learn, and adjust as we go.

We’re also embracing the possibilities of AI, using it to work smarter, improve our systems, and create even better experiences for our customers and our team.

Our goal isn’t just delivery, it’s delight. We move quickly, communicate openly, and solve real problems together. If you’re energized by ambiguity, motivated by impact, and eager to learn with others, you’ll thrive at Jane.

At Jane, we believe in paying fairly, clearly, and for growth. Our salary bands are intentionally wide — reflecting the full journey someone takes in a role, with real room to grow as your impact deepens over time.

Most new hires join at the accomplished stage, with salaries above that typically reflecting existing team members who've made significant impact and built deep Jane-specific knowledge. For this role, accomplished looks like:

• Canada: $191,300 – $258,800 (accomplished: ~$225,000)

• United States: $198,900 – $269,100 USD (accomplished: ~$234,000)

This role also includes equity through our JSOP (Jane Stock Option Plan). Our stock has grown 11x over the past six years, with three opportunities to exercise options along the way. Jane was valued at $1.8B in May 2025, and with the backing of TCV, we have ambitious plans ahead.

You can explore our benefits package here: Canadian Benefits · US Benefits

We look forward to hearing from you.