The Director of Business Intelligence will lead the BI Analytics team, manage data solutions, collaborate with IT, and drive strategic initiatives to enhance decision-making across the company.
About Culligan Quench
Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.
About Culligan
Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.
Values: 5Cs
Culligan as One
Customers come first
Commitment to Innovation
Courage to do what's right
Consistently deliver exceptional results
Position Summary
Our Business Intelligence Team works closely with Quench’s internal business users and stakeholders to drive effective use of Quench data and visualization tools. Quench’s primary system is built on Salesforce.com and includes Zuora, ServiceMax, FinancialForce, Supply Chain Management, CPQ, as well as several other systems. The team’s primary function is to conduct quantitative and qualitative analyses as well as liaise between the business functions and the technical development teams to define needs and develop solutions by utilizing data to drive informed decision-making, enhance business performance, and support overall strategic goals. The successful candidate must be able to use Business intelligence and reporting tools such as Microsoft Power BI and other tools to run projects and help the team implement solutions for our company’s unique needs. This is a hands-on managerial role where you will work directly with the entire IT team and lead multiple technical projects simultaneously. They will be self-motivated, detail-oriented problem solver with excellent documentation and communication skills. They will take responsibility for solving complex problems and driving simplicity in our solutions.
The Director of Business Intelligence will be a core member of the IT Leadership Team and will gain expertise across multiple systems and provide guidance and hands on mentoring for the team. This level role will need to provide insights, strategic thinking, and guidance to the executive team and business units and functions about solutions and self-service tools that enable the business teams to obtain meaningful information that can be applied to improve their areas and the company. It is a highly visible role to the C-suite and requires excellent communication skills.
Responsibilities
- Co-develop and execute with the VP of IT and BI the overall business intelligence (BI) and data management strategy aligned with the organization's objectives
- Develop and implement standards, techniques, technologies, and methodologies for BI development to enable self service to critical information.
- Lead and manage the Business Intelligence Analytics team. Provide coaching and mentoring in using standards, techniques, and methodologies.
- Collaborate with IT leadership and key business partners across the company to define strategies and build solution and application roadmaps focused on supporting business needs that are scalable and resilient for future goals.
- Lead the elimination of institutional data silos and synergistically enhance Quench’s ability to collect, store, extract, and report data in a centralized format.
- Oversee the transformation of raw data into actionable insights.
- Develop, recommend, and implement high-level strategic and tactical solutions for business intelligence needs, including dashboards, reports, and analytic tools and applications.
- Oversee the development and ongoing evaluation of a centralized data infrastructure that stores Data in consistent and reliable formats for senior leadership accessibility.
- Manage projects and ensure proper team usage of documentation throughout project and development lifecycle.
- Mine data, interpret results, present findings, and make recommendations, and guiding team members to develop these skills.
- Liaise between business stakeholder requirements and development team activities. Translate and prepare the requested work to be completed by either internal or 3rd party resources.
- Recommend and implement best practices data governance program.
- Stay informed of new products and technologies and evaluate, recommend, and implement appropriate technologies to enhance the organization's data capabilities.
Qualifications
- Bachelor’s degree in Business Information Systems, or specialized training/certification
- Deep expertise in SQL and query optimization
- Proficient in Microsoft Power BI and other BI common tools
- 10+ years of related work experience as a Business Intelligence Analyst or Manager with cross departmental functional knowledge
- 10+ years of experience in designing, developing, and supporting ETL, BI, and data solutions
- 5+ years’ experience with Python programming language
- 5+ years of experience working with Salesforce.com or other ERP & CRM data
- Hands-on experience with Microsoft Azure Cloud platform solutions
- Experience in performance tuning for data pipelines and best practices in orchestration
- Strong knowledge of data governance, data quality, and data integration principles
- In-depth understanding of business intelligence tools, data warehousing, and analytics technologies
- Expert in designing and implementing robust data models that optimize data warehousing and business intelligence systems, ensuring scalability, accuracy, and efficiency in data management
- Experienced in utilizing APIs for seamless data ingestion and integration
- Strong organizational and leadership skills and experience
- Experience with Agile software development environment
- Analytical mind with a problem-solving aptitude
- Excellent communication and time management skills
- Willing to take initiative and be innovative
- Consultative and customer-service-oriented in nature in working with the functional teams
- Able to anticipate, identify, and solve problems through root cause analysis to deliver practical, timely solutions
- Able to communicate complex data concepts and findings to non-technical stakeholders in a clear and concise manner
- Able to collaborate and communicate effectively with business stakeholders / other IT team members
- Minimum of 3 years as a manager
- Microsoft Power BI Certification
- Microsoft Purview management and configuration
- DBA experience
- Experience with ServiceMax, Zuora, Financial Force, Salesforce systems such as Sales Cloud, Service Cloud, Marketing Cloud and CPQ, Supply Chain Management
- Familiarity with Salesforce dashboard and reporting
Nice to have:
Benefits
- Medical
- Dental
- Vision
- Life insurance
- Disability
- 401(k)
- Paid time off
- Parental leave
- Additional voluntary benefits
Quench offers competitive salary and benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.
Applicants
Beware of fake job offers falsely claiming affiliation with our company.
• We never request banking details or other personally identifiable information during interviews.
• Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment.
• Official emails are from our domain. Our approved emails will come from @quenchwater.com.
Verify offers through our official HR channels to safeguard your privacy and security. If you have any questions or suspicions regarding the authenticity of any job posting or communication allegedly by or on behalf of Quench, please contact us immediately at [email protected].
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Top Skills
Azure
Data Warehousing
ETL
Microsoft Power Bi
Python
Salesforce
SQL
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