Director, Business Development

Responsibilities:

• Analyze industry activity and develop and execute a strategic sales account plan focused on expanding RQM+’s footprint of integrated solutions. Participate with management in the development and implementation of the sales account plan which includes forecasting territory sales and activity objectives. 
• Lead consultative sales efforts by understanding customer goals across innovation, market access, compliance, and lifecycle management.
• Effectively position the value of RQM+’s integrated solutions—including Regulatory, Quality, Clinical Trials, and Lab testing—to decision-makers and influencers in response to efforts around anticipating and identifying clients’ needs and/or challenges.
• Build and manage a robust pipeline of qualified opportunities from early engagement through contract
• Conduct targeted outreach, client meetings, and proposal development to drive pipeline progression.
• Build and maintain trusted, long-term working relationships with both existing and potential clients.
• Build and maintain partnerships with customers through regular communication, serving as a point of escalation as needed, ensuring high levels of responsiveness and service quality in concert with Operations.
• Collaborate with internal stakeholders, including Project Teams, Proposals and Contracts, and finance—to prepare proposals, estimates, and contracts.
• Respond promptly to new client inquiries, ensuring initial qualification and follow-up within 24 hours.
• Regularly assess client satisfaction, share industry insights, and identify areas for growth and improvement within RQM+.
• Maintain accurate opportunity and activity data in Salesforce and RQM+ CRM tools to support forecasting and reporting.
• Contribute to team success by supporting peers and sharing best practices.
• Stay current on industry trends, regulatory developments, and service offerings to better serve client needs.
• Plan and attend face-to-face customer meetings, professional events and/or conferences to achieve goals and standard KPIs.
• Participate in regularly scheduled team and individual meetings.

Requirements:

• Bachelor’s degree in a relevant field required.
• Minimum of 2+ years of direct experience in medical device and/or pharmaceutical regulatory affairs and/or quality assurance (required).
• Experience in the Contract Research Organization industry with a proven track record of successful client engagements and sales in Clinical Trials (required).
• 3–5 years of B2B sales or business development experience, preferably in life sciences or healthcare consulting.
• Strong communication, presentation, and negotiation skills.
• Proficiency in Salesforce and sales productivity tools.
• Experience reviewing or developing sales contracts (preferred).
• Ability to manage multiple client relationships while consistently achieving/exceeding sales targets.
• Proven experience in a business development, sales, or account management role.
• Strong track record of achieving and exceeding sales targets.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to identify and act on new business opportunities with a solutions-oriented approach.
• Experience working with CRM tools (Salesforce experience a plus.
• Strong organizational skills and the ability to manage multiple accounts simultaneously.
• Proactive and results-driven with a customer-first mindset.
• Work collaboratively with colleagues and teams across an organization.

Behaviors:

• Action-Oriented, Approachability, Building Effective Teams, Business Acumen, Career Ambition, Composure, Courage (Managerial), Customer Focus, Decision Quality, Informing, Integrity & Trust, Interpersonal Savvy, Planning